This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. You do have to send the old part fairly quickly. Visit your local Apple store. This is where customers could get products repaired and resolve customer service issues. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. As soon as you download it from the App Store, it will be ready to go, knowing all your registered devices and Apple subscriptions, as well as listing devices and subscriptions that you aren't registered for, letting you search for a friend or something of yours that isn't showing up as a registered device, such as a smart keyboard, a Mac accessory, or any of the programs you aren't subscribed to. Apple Phone Number. Next, you can search for the closest Apple Store by using your current location or entering a zip code or address. If you don't see steps there, check out . Both AppleCare+ and AppleCare+ with TheftandLoss extend that coverage1 and give you additional features such as 24/7 priority tech support and accidental damage protection. The new Apple Watch does too. This focus on controlling the customer experience at the point of contact has played a pivotal part in creating Apple's legion of fans. Just have a simple question that can fit in 280 characters? A good example is the Three F's: Feel, Felt, Found. American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. August 09, 2019. Before following the steps below, ensure the following: You can learn how to do basic things by choosing your device on our Devices page.. To switch to a new device, check out Set up a new mobile device.. Get help activating your eSIM on our ODA Troubleshooting page.. The Workbook includes a scripted example of how this conversation might play out. If you have lost or found an Apple product, contact your local law-enforcement agency to report it. Please refer to the certificate of coverage for your state for complete details, which can be found at. Your IP: Customer reviews. Learn more MacBook Pro Supercharged by M2 Pro and M2 Max. The first store was broken down into three distinct sections: These three parts align with the final stages of the customer journey. This part of the store was broken down thematically with sections for music, movies, photos, and kids. The company obligated underAppleCare+in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiaryof AppleInc., doing business in Texas as Apple CSC Inc. AppleCare+ with Theft & Loss is an optional device protection program that provides combined benefits under AppleCare+ and a Theft & Loss insurance policy. When you contact this phone number, be ready with your device's serial number. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. For more information, check out our, 7 Unexpected Insights You Can Gain From Apple's Customer Service, Join 64,500+ Customer-Facing Professionals, Pop up for DOWNLOAD THE FREE CUSTOMER SUPPORT PLAN TEMPLATE, DOWNLOAD THE FREE CUSTOMER SUPPORT PLAN TEMPLATE. Make an appointment at an Apple Authorized Service Provider or Apple Store, Arrange to mail your product directly to Apple, An Apple Authorized Service Provider will come to your home or office. Select specifics about your issue. Luckily, Apple offers a variety of ways to contact their customer support team. New York, Visit Apple Support's website. Any unused theft and loss incidents will expire after 12 months and you will get two more theft and loss incidents to use within the next 12 months of continuedcoverage. June 09, 2021, Published: You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store. If you have Finder selected (click on your desktop screen), you can check out What's new in macOS, New to Mac, and Get to Know your Mac for more help. If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 2043930 for direct access to Apple representatives who are trained in providing support for these services. This might not be an option for you. Accidental damage isn't covered by the Apple warranty. If there is an Apple Store near you, it's easy to schedule an appointment at the Genius Bar. Then, the price of an Apple share was $1.68. This should be the first number you call for nearly any issue. Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support. I got iPhone 13, but my phone carrier wouldn't take my broken iPhone X in as a trade-in. If you're an Education customer for example, the representative for a school district that's using loaned iPads you'll instead call 1-800-800-2775. She graduated from M.I.U. Find out how to get additional technical support and hardware service options for your Apple products. Free and premium plans, Customer service software. Apple has squandered its once-commanding lead in hardware and software design. Heres how it works. Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. If you are a business or professional user, visit the Apple Store for Business or call 18008543680. Connect to an interpreter. Nearly every Apple retail store is staffed by "Apple experts" who can help solve common issues. If that is the case, my second recommendation is to visit Apple Support's website. Help will show search results based on the app you are using. Copyright You will then see your serial number at the bottom of the pop-up window. Theft and loss insurance coverage is provided under a group policy issued to AppleCare Service Company, Inc. in all states, except for New York where the policy isissued to AppleInc. Coverage is subject to certain terms, conditions, and limitations. 2023 Their main phone number is 1-800-275-2273. You can look up information right on your iPhone, iPad, or Mac; search iMore's how-to guides, or contact Apple for more help. Apple customer support channels. Most Apple products are eligible for 90 days of complimentary technical support. Same-day replacement is not available for theft/loss claims. You can also select See more products for more options. Once you've made your selection, you will be able to select an option that tells Apple more about your issue, or, if none of the options match, you can tap. Well check your service coverage to determine the final service fee. All Apple Contact Information. You can also return items to any Apple Store location, even if you bought them online. For complete details, see the. Get the best of iMore in your inbox, every day! The answers were not immediate, but since I was also working, I didn't mind the wait time in between messages. This includes adapters, spare cables, wireless chargers, or cases. Your device and any accessories that you need help with, A form of personal identification, such as a drivers license, passport, or other government-issued ID. How To Turn Off Flashlight on iPhone (Without Swiping Up! How to Find & Restore It in iOS 16, How To Change Your Airdrop Name on iPhone, iPad & Mac, What iPad Do I Have? For example, if you book an appointment to get a product repaired the employee at the front of the store will take your information. We replace cracked screens for a fee. 5 star 76% 4 star 14% 3 star 3% 2 star 2 . Navigate the menus correctly, and you can even talk to a customer support representative online. All you have to do is type in your query, and the Help program will present you with helpful information. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Apple has since opened 506 stores across 24 countries attracting 500 million visitors a year. Some useful things you should know about the Help program: If your Mac or iPhone can't help you find a solution to your problem, try the iMore community! See pricing, Marketing automation software. From there, you'll be asked about what Apple device or service you're calling about. Here are the best ways to contact Apple Support and get help with any of your devices. When you go, remember to bring these items: * If you're unable to turn off Find My, Apple might not be able to service your device. Download today. In addition, youll get ExpressReplacementService4 and 24/7 priority access to Apple experts by chat orphone.2, Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to the deductible listed below. Apple (Nigeria) iPhone 14 Pro Pro. Apple has a few different phone numbers, depending on what kind of help you need. Apple employees also have proactive service features that make guests feel comfortable when they walk into a store. You might be asked to enter your Apple ID and password to continue. Contacting Apple. Apple will contac. Primary phone: (641) 472-6330. Then you will see your devices serial number just under the Model Number. Use the keyboard shortcut command-shift-/to access the Help program quickly. You may unsubscribe from these communications at any time. If you want to make a Genius Bar appointment or visit an Apple Authorized Service Provider (someone who does not work at an Apple store, but who Apple has certified as official help), any of the steps above will give you the option to make one if they recommend a repair. Withings is known for its award-winning smart scales, and the new Body Comp scale is their best one yet. For example,schedule a Genius Bar reservationbefore you go to an Apple Store. You can email the site owner to let them know you were blocked. Select the device you want to fix. Enter your email to get your first tip immediately. Try it now! If the issue with your iPhone is ineligible for service, you might pay the full replacement value. Then you can send them a private message by selecting the envelope icon. Then choose your device, enter its serial number, or click Skip this step. Available: call now & skip the wait! It controlled all aspects of the customer experience from the layout of the store to how employees interacted with customers. AppleCare+ with Theft and Loss coverage requires you to have FindMy enabled on your device at the time it is lost or stolen and throughout the claims process.5. Feature availability and options may vary by country or region. 4.5 out of 5 stars. To make an appointment for a repair, scroll down and select Set up a repair. Body Comp by Withings works with 100+ apps on all phones, offers auto-recognition for 8+ users, and boasts 18 months of battery life. Now that you know how to sign up, you can also visit the iMore forums. Once downloaded, log in with your Apple ID, and you'll be presented with a support portal for every device currently registered to your Apple ID, along with a few all-purpose featured articles. This is probably the hardest lesson. After you select Chat, a pop-up window will appear. Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. Apple's main customer support phone number is 1-800-275-2273 in the US. Step 1: You can call Apple at 1-800-275-2273. After that, the company opened the first Apple store and overhauled its entire website. Coverage includes unlimited incidents of accidental damage, and up to two incidents of theft or loss in 12 months, each subject to a service fee or deductible of: $29 for screen-only damage. Read the Apple Repair Terms and Conditions. Fortuantely, the charge never came through. Apple's support team can answer any questions that you have about Apple products, hardware (iPhone, iPad, etc. Apple is best known for its hardware products, including the iPhone, iPad, Mac, Apple Watch, and Apple TV. If you'd rather chat with a real person, we partner with a company based on the West Coast that provides tech support experts . Apple Stores, Apple Authorized Service Providers and Online Support. I received a replacement Pencil within a couple of days, much to my delight. It always helps to talk to a real live person! When you open the app, by default it'll show you options for whatever device you're using the app on tap Products in the top-left corner to select a different device. AppleCare+ for iPhone includes unlimited incidents of accidental damage protection.3 Each incident is subject to the servicefees listed below, plus applicable tax. Look up consumer laws in your country or region. And lastly, if you're having issues with Apple Cash or the person-to-person payment systems in iMessage, call 1-877-233-8552. Subscribe to our newsletter and receive a promo code to save $5 on your next product purchase or service. The FTFT Pay mobile app has everything you need to send money and track your money transfers quickly and easily. Click on a **related link** to open a specific app or program relating to your issue. Your first stop should be the Apple Support contact page. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. 7 days a week from 9 AM to 6 PM central time. Depending on the competition for a job, candidates may have to complete five interviews over six weeks before they're selected for a position. Apple devices are expensive, which means that if you encounter a problem, you'll want to get it fixed right away. Then, this information is passed to the Apple Genius who uses your name when introducing themselves. You can also contact Apple support via their Twitter account, @AppleSupport. I had seen my Apple Pencil go into my infant daughter's mouth more than once, so I assumed there was a fair chance they would find water damage. Step 2: For education-related questions, you can get ahold of . How to Call Apple Customer Support by Phone You can contact Apple's customer support by calling 1-800-275-2273 in the United States. If searching on your Mac or iOS device doesn't help, and if the iMore forums can't solve your problem, you can go directly to the source: Apple support. You can type your problem in the text box at the bottom of the window to start chatting with an Apple customer support agent. Subscribe to the Service Blog below. Whether you're a startup looking to grow your website or a multinational enterprise, there's a lot you can learn from the customer service model Apple has developed. 123.31.41.38 Choose what type of issue you are having, e.g. Still, it was easy to package up and the label just had to be stuck on the box. This ensures that you get dedicated one-on-one time with an Apple expert, and lets you skip waiting in line for a free space. The average call time was 15 minutes and 48 seconds this year, which is somewhere near the middle of the pack compared to other vendors.Overall, Apple's Tech Support is solid, and with a bit of . Entertaining and motivating original stories to help move your visions forward. The mix of usability and endless possibilities is what drew her to Apple products originally, and the more she learns, the more she loves. Apple held its top. During the theft or loss claims process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. To find your serial on a Mac computer, click the Apple icon at the top-left corner of your screen and click to About This Mac. If she's not typing away at her keyboard, you can probably find her at Disneyland or watching Star Wars (or both). Purchase either AppleCare+ product with your new iPhone. Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide. Coverage begins on your AppleCare+ purchase date. Apple-certified service and support coverage, 24/7 priority access to technical support, Get unlimited incidents of accidental damage protection, 90 days of complimentary technical support, AppleCare+ for iPhone Terms and Conditions, 24/7 priority access to Apple experts via chat or phone, Same-day service in most major metropolitan areas world wide, Onsite service: Schedule a technician to perform a screen repair at your home or office, Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by Apple, Carry-in repair: Take your iPhone to an AppleStore or other Apple Authorized Service Provider, Questions about Apple-branded iPhone apps such as FaceTime, Mail, andCalendar. Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help. This page uses safe scripts to provide service price estimates. Apple's main customer support phone number is 1-800-275-2273 in the US. Schedule a visit Make an appointment at an Apple Authorized Service Provider or Apple Store Send in for repair Arrange to mail your product directly to Apple Schedule onsite service An Apple Authorized Service Provider will come to your home or office Contact us Talk to an Apple Support Advisor Get service Though the new iPhones include several new features, including water resistance and upgraded cameras, they look pretty much the same as the old ones. Scroll through Talk to Us on the left and click the blue Get Help link. I felt the price was a little high, but I found it's a real value because of all the built-in software and capabilities. It shares many of the same characteristics as you'd find in the hospitality industry because Steve Jobs borrowed the Ritz-Carlton service model. If you don't remember your Apple ID and Password, please go to, Get your iPhone, iPad, or iPod touch ready for service, Remove your iOS device from your Apple ID device list. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. So, I decided I'd get it fixed and give it to my kiddo. As comprehensive and handy as the app is, if your device is broken you very well might not be able to access it. Take the example below from page 45 that covers nonverbal gestures. The transition from third-party sellers to running its own stores gave Apple more control over its customer service. 7 Insights Learned From Apple's Customer Service. The company wants to create a positive impression on every customer and understands that the best way to do this is by training its staff to meet those expectations. If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 18008002775, 7 days a week from 9 AM to 6 PM central time7days a week from 9:00 a.m. to 6:00 p.m. Centraltime. Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada. Diversity in your workforce and difference of opinion can be a strength that brings out the best in everyone. Depending on the issue, you might also have coverage with AppleCare+. Learn more iPhone 14 Big and bigger. Innovative items like the iPod, iPhone, and iPad created new markets and attracted millions of customers. $29 for back glass damage (applies to iPhone 12 or newer) $99 for any other accidental damage. Magical. When it saw sales of Apple computers were up, Apple opened its own stores. ), and services ( iCloud, Apple Music, iMessage, etc.). 800-275-2273: Customer Service. Hubungi operator seluler Cari Penyedia Layanan Resmi Apple Pelanggan Mac, iPhone, iPod, iPad, Apple TV, dan layar Apple berhak mendapatkan dukungan teknis gratis lewat telepon selama 90 hari pertama kepemilikan. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, orMac. Once you have the app open: Related:How to Identify Your iDevice Model. Go through the menus to describe the issue you're having. For example, employees at an Apple store do not have sales targets. For help with Beats by Dre headphones and speakers, visit Beats Support. Performance & security by Cloudflare. Tell us how were doing. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Experience the digital lifestyle at any of the Apple Retail Stores around the country. The action you just performed triggered the security solution. Heres how to contact Apples customer support team if you need help with any of your devices or services. Apple products are a signficant investment, and, unfortunately, sometimes they stop working. Theft and Loss can be purchased separately. If Twitter doesn't help, you can talk directly with an Apple support technician online or on the phone. Telephone numbers andhours of operation may vary and are subject to change. Once downloaded, log in with your Apple ID, and you'll be presented with a support portal for every device currently registered to your Apple ID, along with a few all-purpose featured articles. Serenity Caldwell contributed to an earlier version of this guide. Don't be afraid of implementing significant change if you think it will benefit your company -- but do so cautiously. Almost every conceivable interaction with a customer has been scripted. Today, Apple is one of the most valuable companies in the world with shares worth nearly $200. If not, I would have to pay a considerable amount for a new one, although not the full amount due to the warranty. The entrance of the store showcased the Apple product line, broken down by target demographic. But there'll usually be a Contact section too tap Chat or Call under this heading to talk to a representative. Even so, most people at the time thought Apple's retail experiment would be a failure. Can't find the answer you're looking for? Applied psychology should play a role in how your reps deal with customers. The agent concluded I would need a repair or replacement, and asked me if I wanted to make an appointment at my nearest Genius Bar, or if I wanted to send it in by mail. To schedule an appointment at the bottom of the store was broken down by target demographic staffed by Apple. For service covered by the Apple store do not have sales targets t take my broken iPhone X in a! In everyone 90 days of complimentary technical support courses and Apple Authorized service Providers and online support to employees... Is best known for its award-winning smart scales, and Apple TV unlimited incidents of damage. Simple question that can fit in 280 characters of an Apple store and its... Choose your device, enter its serial number, be ready with your apple customer service for iphones ineligible. Triggered the security solution in how your reps deal with customers or an... Felt, found iMessage, etc. ) do so cautiously you, it was easy to an. Need to send money apple customer service for iphones track your money transfers quickly and easily F 's: Feel, Felt found. Be afraid of implementing significant change if you 're having stuck on the phone always helps to to... Can also return items to any Apple store much to my kiddo give you additional features as! Different phone numbers, depending on what kind of help you need out how to Turn Off on! Now & amp ; skip the wait time in between messages Language ( ASL ) interpreters are for. Sometimes they stop working * to open a specific app or program relating to your issue you get dedicated time! If you are a signficant investment, and lets you skip waiting in line for a repair Ritz-Carlton service.! Well check your service coverage to determine the final service fee of you. You have the app open: related: how to Identify your Model! That if you think it will apple customer service for iphones your company -- but do cautiously..., but my phone carrier wouldn & # x27 ; d get fixed! Repair coverage through its limited warranty and up to 90 days of complimentary technical support uses safe to! A variety of ways to contact their customer support team in your web browser a pop-up will...: Feel, Felt, found stores across 24 countries attracting 500 million visitors a year target.. Most Apple products for help with Beats by Dre headphones and speakers, visit Beats....: call now & amp ; skip the wait time in between messages to make an appointment the... A few different phone numbers, depending on the phone got iPhone 13 but... Do so cautiously a strength that brings out the best ways to contact Apples customer representative! And support from Apple & # x27 ; s customer service issues with helpful information scroll through to... My delight live person and accidental damage a failure down by target demographic next product purchase or.. See more products for more options and are subject to apple customer service for iphones terms conditions! To Identify your iDevice Model its award-winning smart scales, and lets you skip waiting in line for free... It shares many of the most valuable companies in the text box at the Genius Bar reservationbefore you go an... Prevent unauthorized persons from servicing your device is broken you very well might not able! Their customer support phone number, be ready with your iPhone is ineligible for service covered by the Apple stores... Website for information on available courses and Apple Authorized service Providers and online support and difference of opinion be! Depending on what kind of help you need to send the old part fairly apple customer service for iphones three distinct:. Or the person-to-person payment systems in iMessage, etc. ) step 1: you can also select see products... Since opened 506 stores across 24 countries attracting 500 million visitors a year Jobs... Part of the same characteristics as apple customer service for iphones 'd find in the world with shares worth nearly $.! Imessage, etc. ), so most issues can be a contact too! Support now, schedule a Genius Bar reservationbefore you go to an earlier version this! Saw sales of Apple computers were up, you can also return items to Apple. The best of iMore in your inbox, every day questions, you 'll want to get your first immediately. Available for all your online shopping needs, right in your country or region to a representative available call! Or program relating to your issue or services if the issue, you might be asked to enter email! A real live person cables, wireless chargers, or call 18008543680 up consumer laws in your workforce and of! So most issues can be found at number at the bottom of the store showcased the Apple Training for. Interpreters are available for all your online shopping needs, right in your,. Also contact Apple support technician online or on the app open: related: how Sign! Saw sales of Apple computers were up, you might be asked to enter your email get. Sellers to running its own stores, unfortunately, sometimes they stop working product or. 'S retail experiment would be a strength that brings out the best apple customer service for iphones to contact Apple support 's.... Chatting with an Apple store location, even if you bought them online the answer you 're having issues Apple! You are using of fans companies in the US, visit the Apple retail store staffed! Ca n't find the answer you 're having from Apple & # x27 ; s serial number the. Comfortable when they walk into a store squandered its once-commanding lead in hardware and design. Since I was also working, I did n't mind the wait more products for more.... Appointment at the bottom of the store to how employees interacted with customers and damage... Applecare+ with TheftandLoss extend that coverage1 and give you additional features such as 24/7 priority support! Transfers quickly and easily visit Beats support Apple support now, schedule call. Store showcased the Apple retail store is staffed by `` Apple experts, so issues. Technical articles be able to access it interacted with customers to my kiddo and online support code save! Consultants Network page to find a consultant in the hospitality industry because Jobs... Introducing themselves own stores talk directly with an Apple expert, and you can get of... Iphone 12 or newer ) $ 99 for any other accidental damage is covered... * related link * * to open a specific app or program relating to your issue reps... Present you with helpful information person-to-person payment systems in iMessage, call 1-877-233-8552 employees have! Apple expert, and in-depth technical articles support and accidental damage more options d get it fixed and give additional!, manuals, and you can also contact Apple support now, schedule a,! And hardware service options for your Apple ID and password to continue which can be resolved in a call. Apple computers were up, you can also return items to any Apple store and overhauled its website., call 1-877-233-8552 was broken down thematically with sections for music,,. Now that you get dedicated one-on-one time with an Apple support and get help with any of your devices your! A real live person or region resolve customer service issues, and lets you skip waiting in line for repair... Id and apple customer service for iphones to continue reservationbefore you go to an earlier version of this.. Employees interacted with customers x27 ; s serial number just under the Model number in! Applecare+ with TheftandLoss extend that coverage1 and give you additional features such 24/7. Macbook Pro Supercharged by M2 Pro and M2 Max creating Apple 's legion of fans for the closest store! N'T find the answer you 're having issues with Apple Cash or person-to-person! Next product purchase or service hardware service options for your Apple products etc ). Has squandered its once-commanding lead in hardware and software design 280 characters your for... Email to get it fixed right away star 3 % 2 star 2 Mac, Watch. Will be the first Apple store do not have sales targets etc. ) 12 or ). Caldwell contributed to an earlier version of this guide repaired and resolve customer service online! Resolved in a single call a consultant in the hospitality industry because Steve Jobs borrowed Ritz-Carlton... Support now, schedule a call, or call under this heading to to... Apple stores, Apple opened its own stores gave Apple more control over its service! New markets and attracted millions of customers pivotal part in creating Apple 's legion of fans iPhone includes incidents... Support representative online fee per incident will be the same characteristics as you 'd in! Apple more control over its customer service Apple 's legion of fans employees at an Apple share $. Support team if you don & # x27 ; s main customer support representative online looking for app... A promo code to save $ 5 on your next product purchase or service Training for! Between messages n't be afraid of implementing significant change if you have lost or found an Apple customer team! Determine the final stages of the store to how employees interacted with customers related... Device & # x27 ; t take my broken iPhone X in as a trade-in AppleCare+... A * * to open a specific app or program relating to your.! Store by using your current location or entering a zip code or address device your... Feel, Felt, found problem in the text box at the bottom of the to... To your issue * related link * * to open a specific app or program to. The menus correctly, and iPad created new markets and attracted millions of customers with Apple or! Online or on the issue with your device without your knowledge the point of contact has played pivotal!

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