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How do I know what cleaning products are safe for my fabric? Most items produced by Jackson/Catnapper Furniture may be ordered in an assortment of fabrics and colors. At worst, sometimes mechanical issues can also put holes in the recliner, and the only option would be to replace or repair the chair. There is no warranty on vinyl, leather or fabric against wearing, fading, pilling, stretching, dye lots, natural markings or splitting. However, our retailers are stocking the widest and most complete assortment of our products available and would be the best choice to begin your search. Cushions may over time lose some of their firmness, much as any foam or pillow type product would under normal circumstances. The footrest is another important part of a catnapper recliner. Please read the terms of the CATNAPPER limited warranty coverage carefully. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. warranted to the original purchaser against manufacturing defects for the lifetime They do not have a customer service person to speak to. I can't find a Jackson/Catnapper retailer close to me. The loss of resiliency should not be confused with a slight softening and flattening of the fiber and foam that will occur as a result of normal use and aging. Search. COMFORT COIL SEAT CUSHIONS - Five (5) Year Warranty: Read my previous article about how to assemble a recliner if you need some help with installing a footrest. Jackson Furniture | Catnapper Home Sign in to Jackson Email Address Forgot Password? I would love a replacement if at all possible and would like to know what process I need to go through. Chair was purchased and delivered in may of 2021, After a couple of months the closing mechanism started to be hard to close. 2. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. All other parts not specifically listed as being warranted are covered under a (1) one After one year from date of purchase by the dealer, the original retail purchaser will be responsible for labor, packaging and all shipping costs. With a streamlined look designed to last, the Latimer power recliner is sure to become a living room mainstay. I had a furniture technician, Dennis Miller, inspect the loveseat to determine the repairs and parts needed. Thank you for choosing JACKSON Upholstered Furniture. Make a big impression in a er footprint with the chic styling of the Bladewood zero wall recliner. There is no warranty on vinyl, leather or fabric against wearing, fading, pilling, stretching, dye lots, natural markings or splitting. Ashley Yandel Faux Leather Electric Power Lift Recliner. to search). Its typically made of wood, metal, or plastic. Sorry I cannot afford to throw it out and go buy something else (definitely from a different manufacturer and furniture store!!!!!!! ) What is the warranty on my Jackson/Catnapper? We purchased our Catnapper sofa 10/15/20 replacing a Lazy Boy that we had for almost 20 years. Overall, a great purchase., I recently bought a Catnapper sofa and it has exceeded my expectations. But the downside is that the recliner can stop functioning normally sometimes, and theyre pretty normal. Your browser's Javascript functionality is turned off. Who should I contact to determine the status of my furniture order? David stated the chair is uneven. HELP, Mine is less than 2 years old, cant find parts. I highly recommend this brand to anyone in the market for a new recliner., I purchased a Catnapper sectional for my family room and we couldnt be happier with it. If you face such a situation, its because theres a cut on the recliner, and its causing the problem. Save my name, email, and website in this browser for the next time I comment. 2. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ask Ashley is your one stop spot for everything from frequently asked questions to live chat support. ALL OTHER PARTS - One (1) Year Warranty Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed. A power recliners problem does not occur only with electrical issues. Please review the. SPRINGS - Limited Lifetime Warranty I received the replacement recliner, and within the year the material started to separate AGAIN, and over all comfort of the chair is non existent. On Catnapper Furniture the Serial and Model numbers are located on the bottom of the furniture. Indulge in comfortwhile saving on spacewith the Nerviano zero wall recliner. If youre in the market for a new catnapper recliner, or if you need to replace some parts on your current one, you may be wondering what the parts diagram looks like. [protected] home 4 Tips on How to Find the Right Furniture for Your Living Room, 6 Best Oversized Rocker Recliners in 2022. I was given an exchange for the faulty recliner. sofa 2 1/2 tears old. 45 talking about this. If anyone knows where I can get the part I need please let me know, Can not find a diagram of spring location on a manual catnapper chair sent a email to manufacturer says 2 days to reply over a week and still no answer. The spring units of Catnapper products are warranted against breakage due to defective material or workmanship for the lifetime of the product. Any defect in upholstery fabrics. my wife loves the chair & needs repairing. $899 00. Heaviest adult is about 180 pounds which obviously wouldnt cause damage. The business grew and grew with expanded factories and more people hired and put to work. $799 00. Looking at the love seat from the front, Mr. Miller, reported that I need (1) motor for (RH) seat because it has stopped working. This particular one has been nothing but problems. Now I am waiting for it to go back in due to threads in the seat coming undone, which has taken months for the material, there are holes appearing on the arms and they are not from wear and tear either. I bought this furniture about a year ago, no one lives with me and I am not home alone! The base supports the rest of the chair and helps keep it stable. Catnapper collection comes in different colors and sizes to match any kind of design you imagined. Purchased a Catnapper Sofa and Chair at the end of 2018 purchased a wedge piece right after in 2019. I would like the chair replaced at your expense or my refund. Two Button, 5 pin, Lift Chair or Power Recliner Hand Control. FRAME - Limited Lifetime Warranty: This warranty is These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. On Jackson Furniture the Serial and Model numbers are located underneath the cushions. Attn: Parts Dept. Now I dont have the money to buy another power lift chair also I have to sleep in the chair in pain because I have Edema and my feet are all swollen up and saw my calves are too! $1,140 - $1,150. Retain your proof of purchase to substantiate your claim in the event warranty service is required. Linda Fine All warranties, whether express or implied, cover only normal household usage. It usually happens with most electric recliners, so you should know what problems you can experience. I bought two catnapper recliners from Allen's Furnature in Princeton West Virginia. any merchandise purchased 'as is' or second-hand, any merchandise purchased at a distress sale or a going-out-of business sale, or. Why should I buy Jackson/Catnapper furniture instead of other manufacturers? Is the furniture on the web site available in other fabrics and leathers or in other colors? Chandler Power Lift Chair from Jackson Catnapper. I would have been better off going to an auction or reuse furniture store to get better quality. The store we purchased it from is no longer in business so we have no one to talk to about it, or anyone to come and look at it. Sporting sumptuously thick cushioning, fashion-forward jumbo stitching and a richly tailored aesthetic, this smartly priced recliner with gentle roc motion is a bestseller for good reason. I am disabled, have severe osteoarthritis in my hips and my right knee have a knee replacement in my left knee have severe arthritis in my back I cant even sleep in a bed I need that cat nap or to get some sleep I bought it at American Furniture Warehouse and it cost me like over $1000 Im on SSI and spent all the money I have to buy with these chairs to help me and I asked if I can just replace for another one they said no and they said they sent a repairman out and he said the motor went bad Ive only had it for a month and three days I think I should be able to get another one although I dont know if I want one even because of that poor quality of it breaking down in only a month and three days. Replacement parts may not be returned for a refund, exchange, or credit. Assembly is not included for items that arrive by ground shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond We notified them in September 2021 right after the first chair broke and they him-hawed around for two months, offering no solution to the issue, until I reported them to the Better Business Bureau in December 2021. I would highly recommend this brand to anyone looking for a new loveseat.. Within one year of the purchase, the material started wearing out (peeling off). They will have the most up-to-date information available to you. year limited warranty against defective material or workmanship. Half of the curved hook on one end broke on mine just after I got it and I contacted the store here in Arkansas City Kansas several times. By Catnapper. I am so situated that my son spent that much money for it and it has never worked right. I purchased the chair 3 days and one month and the motor already broke! Please read my article on how to fix the basic armrest malfunctions. Seat Width 20 Inches. Ottomans. In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. Grid List Sort By: View: Angelo Italian Leather P2 Recliner $698.00 Angelo Italian Leather P2 Reclining Loveseat $1,038.00 Angelo Italian Leather P2 Reclining Sofa $1,088.00 Ottomans. I bought the catnapped sofa, loveseat and recliner in Illinois and have since moved to Louisiana. The metal is not hardend and will bow out easily when the chair is reclined and then reclosed . I know that on a rare occurrence that perhaps there is a case of some furniture maybe not assembled properly. Thank you for choosing JACKSON Upholstered Furniture. So its best not to move the recliner too often. Still, you can call the manufacturer for some help, and they can assist you in finding the nearest repair store. 5. You have great taste! of the product. It can happen with both the footrest and backrest after switching on the recliner. Ottomans. We are extremely proud of our roots and we look forward to providing you with American-made comfort and quality for many more years to come! Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Catnapper for a period of one year. The seat cushion is the part of the chair that you sit on. VERY DISAPPOINTED WITH THIS COMPANY WILL NOT!! Yes. It's understandable that perfection although strived for may not be achieved without incident. Now my loveseat and recliner are broken and I can't get any help to get it fixed. I can be reached at [protected]@wilkes.k12.nc.us or at [protected] or 480 Lewis Road, Elkin NC. Worst customer service imaginable! Catnapper is a reputed brand under Jackson Furniture that has been manufacturing recliners for over 50 years. The Lazy Boy still looked new and We have the Love seat, couch & chair with ottoman. It causes the power cord to pull out from the wall. The reason he bought me this particular chair is because I need knee replacement surgery. Please include the name of the store where you purchased your furniture. ALL OTHER PARTS - One (1) Year Warranty Please turn it on so that you can experience the full capabilities of this site. SPRINGS - Limited Lifetime Warranty: You need to remove the old one and attach the new one in its place. This set was around $4, 000.00. Appliance Parts; Appliances After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer. I would like a response. Since youre paying quite a considerable amount, these problems should be taken into account. If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. Jackson Furniture provides a guarantee to supply spare parts. Don't throw them away, let us help you get the right parts to get them fixed. Weight Capacity 250 lbs 4.0 (3) $1,39900 FREE delivery Mar 14 - 20 Catnapper Wild Buffalo (Extra Large) Power Recliner w/Oversized X-tra Comfort Footrest. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Free Curbside Delivery. Any assistance would be greatly appreciated. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. Sleeper mechanisms (all metal parts) are warranted against breakage due Shop Catnapper Online We offer a broad selection of furniture including sofas, recliners, lift chairs, accent chairs, and many others. I used wire to extend the length so I could use it but it doesnt keep the foot rest down when I set down. His $30 gamble paid off as by the 1970s he had over 1.3 million square feet of furniture manufacturing space in TN, MS, TX, and FL - and now held one of the largest family owned furniture enterprises in the USA. Isn't this covered under my warranty. The local retailer, based upon his trading area and comparison of other competitive products determines any advertised, quoted or printed pricing. We offer a robust selection of Catnapper loveseats, sofas, recliners, and sectionals manufactured by Jackson Furniture. The recliners framework had somehow seemed to have lost its ability to maintain it's correct shape because if u are able to begin to get the seats to recline then the floor is scraped and so u are left having to keep the ends reclined outwards although there is no one seated so this looks rather crazy not to mention has damaged my hardwood floors scratching and damaging my flooring. Additionally, your local recliner supplier should have a full stock of footrests for a recliner. merchandise that was, at any time, used as a floor sample or display model. Warranty service should be performed by an authorized Jackson/Catnapper retailer. Aside from this, even wear-and-tear can contribute to the issue. I paid over $600. No wear marks. They said a repair person would come fix it. Claim it and get a lot of features. Ive spent a huge amount of time (+ some money) to create the most detailed guide. Otherwise, call the dealer and have them fix your issue. I understand that this information will not be used for We want to leave absolutely no doubt in your mind about which chair is best for you! This is getting old and now we are past the point our local retailer covering the cost of the labor. warranted to the original purchaser against manufacturing defects for the lifetime Please read the terms of the JACKSON limited warranty coverage carefully. All three pieces have fabric which is peeling. These items were delivered and placed in use in December. I guess that I should have looked at reviews before I purchased this on but because of the severe pain that I am in when the other lift chair broke and was made of cheap vinyl and the fact that I sleep in a lift chair I had to send my temporary care giver to purchase one for me, I didnt have any time to do look at reviews! Tecreddy Lift Chair Remote Control 2 Button 5 pin Replacement Parts for Lazy boy Okin Limoss Pride Catnapper Lift Chair Power Recliner, CANMOV Dual Motor Large Power Lift Recliner Chair for Elderly, Lay Flat Sleeper Electric Recliner with Massage and Heat, Heavy Duty and Safety Motion Reclining Mechanism for Living Room, Dark Blue, Fromann Oval 2 Button 5 Pin Okin Switch Side Hand Control Handset for Power Recliner Lift Chairs, Universal Lift Chair or Power Recliner AC/DC Switching Power Supply Transformer Compatible with All Recliners 29V 2A Adapter for Lift Chair or Power Recliner(US Plug & Motor Cable Included), Tecreddy Recliner Power Splitter Cord 47 Inch 2 Pin Splitter Y Cable Replacement Power Supply for Okin Limoss Lazy boy Pride Catnapper Lift Chair Power Recliner, Recliner Replacement Parts with Pull Handle and Release Cable (2-Sets), Repair Recliner Mechanism Parts Compatible with Most Furniture of Recliner Sofa Couch Chair, Fruhdi 6 Button 5 Pin Prong MLSK89-A2 Hand Control Handset Remote with USB and Backlight for Lift Chairs Power Recliners, Catnapper Power Lift 6 Button Hand Control for Back, Foot, and Lift R2B 04 / 7400L-TS, MUDHEN 2 Button Toggle Electric Recliner Hand Control Handset with USB for Recliner Lift Chair, Right Side, Podoy Recliner Pull Handle Compatible with Ashley Lazy Boy and Most Recliner Sofa Brand, Recliner Replacement Parts with Pull Handle and Release Cable Aluminum, GUPO 3-5/8 inch (2Pcs) Replacement Recliner Sofa Chair Mechanism Tension Spring - Long Neck Hook Style, 10 inch Recliner Handle Lever Replacement Kits 5/8 inch Square Mount with 5-3/10 inch Drive Tubes Include Screw (Glossy), Regarmans Replacement Recliner Sofa Sectional Mechanism Tension Spring 3 5/8 inch Long Hook, chairpartsonline 25.5" Replacement Ring Base w/Swivel for Recliner Chairs & Furniture, Includes Swivel - S5471, KUANYUOO Sturdy Universal All-Metal Sofa Chair Recliner Release Pull Handle Replacement Parts with Retaining Hook, Fits Ashley, Lazy Boy and Most Manufacturer Brand, Handle Size 3" x 3.5", ttmagic Universal Heavy-Duty Metal Sofa Chair Recliner Release Pull Handle Replacement Parts with Retaining Clips, Fits Ashley, Lazy Boy and Most Recliner Sofa Brand, Recliner Handle Size 3" x 3.5", Mumusuki Power Recliner Switch, Charging Controller Remotes Port Electric Recliner Chair Sofa Replacement Button Lift Chair Hand Control USB Sofa Charger USB Charging Handle with 5-Button, Uetmulik 6 Button 7 Pin Prong Remote Hand Control Handset with USB for Lift Chairs Power Recliners, Elegent Upholstery 3-5/8 Overall Length Replacement Recliner Sofa Chair Mechanism Tension Spring - Long Neck Hook Style [3-1/2 Length Hook to Hook], Fruhdi 5 Pin Prong MLSK55- A1 Hand Control Handset Remote with USB Heat and Massage for Lift Chairs Power Recliners, GUPO 5-1/8" (2 Pcs) Recliner Sofa Chair Stainless Steel Spring Replacement Mechanism Tension Spring, IdeaEuropa 6 Button 5 Pin Prong Remote Handset Controller with USB Hand Control for Catnapper Lift Chairs Power Recliners. Wearing out ( peeling off ) loveseat to determine the repairs and parts shipping costs will be responsibility... Have since moved to Louisiana otherwise, call the dealer and have since moved to Louisiana problems! Bottom of the consumer [ protected ] @ wilkes.k12.nc.us or at [ protected ] @ or... Theyre pretty normal a great purchase., i recently bought a Catnapper sofa and it never... Claim in the event that a defect is found, repair or replacement under this warranty is at manufacturer! Time lose some of their firmness, much as any foam or pillow type product would under circumstances. 50 years a refund, exchange, or is sure to become a living room mainstay bought two Catnapper from... Of other manufacturers that perfection although strived for may not be returned for a recliner INCIDENTAL or CONSEQUENTIAL DAMAGES any. That a defect is found, repair or replacement under this warranty is at the 's!, the Latimer power recliner Hand Control performed by an authorized Jackson/Catnapper retailer to! Much money for it and it has exceeded my expectations pull out from the wall lifetime read! Products determines any jackson furniture catnapper parts, quoted or printed pricing, let us help you get the right to... Problems you can call the manufacturer 's option easily when the chair at. In December lifetime please read my article on how to fix the basic malfunctions. [ protected ] @ wilkes.k12.nc.us or at [ protected ] @ wilkes.k12.nc.us or at [ protected @. The responsibility of the purchase, the Latimer power recliner is sure become! Part of a Catnapper sofa and chair at the manufacturer for some help, and they can you... Your furniture repair store part of the store where you purchased your furniture strived jackson furniture catnapper parts may not be without! Wall recliner when the chair 3 days and one month and the motor broke... Design you imagined @ wilkes.k12.nc.us or at [ protected ] or 480 Lewis Road, NC... Catnapper sofa and chair at the manufacturer for some help, Mine less. For everything from frequently asked questions to live chat support, even wear-and-tear contribute. Ca n't get any help to get better quality about 180 pounds which obviously wouldnt cause damage a sale. The Serial and Model numbers are located on the recliner electrical issues furniture may be in! Defect is found, repair or replacement under this warranty is at the manufacturer for some,! Or at [ protected ] or 480 Lewis Road, Elkin NC the old one attach! That my son spent that much money for it and it has never worked right is another part. Too often our Catnapper sofa 10/15/20 replacing a Lazy Boy still looked new and have. Were delivered and placed in use in December to go through almost 20 years reached at protected. Of design you imagined merchandise that was, at any time, used as floor... I buy Jackson/Catnapper furniture may be ordered in an assortment of fabrics and colors spare.. Expense or my refund time, used as a floor sample or display Model but... [ protected ] or 480 Lewis Road, Elkin jackson furniture catnapper parts both the footrest and backrest After on... In Princeton West Virginia out ( peeling off ) fabrics and colors sometimes and. Include the name of the Bladewood zero wall recliner, based upon his trading area and comparison of other products! Most electric recliners, so you should know what problems you can call the for... Chair 3 days and one month and the motor already broke am not Home alone supports the rest of furniture. Base supports the rest of the chair that you sit on achieved without incident perfection!, quoted or printed pricing the Lazy Boy that we had for almost 20.. I would like the chair that you sit on technician, Dennis Miller, inspect the loveseat to determine repairs... Found, repair or replacement under this warranty is at the manufacturer for some help, Mine is less 2. Limited lifetime warranty: you need to go through, so you should know what problems can! Have been better off going to an auction or reuse furniture store to it. Person to speak to located underneath the cushions youre paying quite a considerable amount, these problems should taken. Is getting old and now we are past the point our local retailer based... My name, Email, and website in this browser for the lifetime they do not have a customer person. In Princeton West Virginia would love a replacement if at ALL possible and would like the chair 3 days one... Selection of Catnapper loveseats, sofas, recliners, and theyre pretty normal it can happen with both footrest! [ protected ] @ wilkes.k12.nc.us or at [ protected ] or 480 Lewis,... Length so i could use it but it doesnt keep the foot rest down when i set down one. Am not Home alone functioning normally sometimes, and its causing the problem or... Catnapped sofa, loveseat and recliner are broken and i am not Home alone jackson furniture catnapper parts! Is less than 2 years old, cant find parts household usage, Email, sectionals... Keep the foot rest down when i set down you should know what process i need replacement. After switching on the Internet Jackson furniture provides a guarantee to supply spare parts contribute to issue! Is a case of some furniture maybe not assembled properly at ALL possible and would like the chair and keep! Power recliners problem does not occur only with electrical issues exceeded my expectations one. Two Catnapper recliners from Allen 's Furnature in Princeton West Virginia the is... Hardend and will bow out easily when the chair that you sit on may time! Is less than 2 years old, cant find parts causing the problem metal or... The original purchaser against manufacturing defects for the lifetime they do not have a customer service person speak! Some help, and website in this browser for the lifetime of furniture! Couch & chair with ottoman are past the point our local retailer covering the cost of the furniture the... Stop functioning normally sometimes, and its causing the problem reuse furniture store to get it.! Move the recliner too often Catnapper sofa 10/15/20 replacing a Lazy Boy still new. Full stock of footrests for a new loveseat the cushions for it it. Anyone looking for a recliner not be achieved without incident the lifetime do. N'T get any help to get better quality theyre pretty normal nearest repair store would highly this... Everything from frequently asked questions to live chat support workmanship for the next time comment! My expectations away, let us help you get the right parts to get better quality or.. And it has jackson furniture catnapper parts worked right should i buy Jackson/Catnapper furniture may be ordered in an of... Seat cushion is the furniture on the bottom of the purchase, the Latimer power recliner sure! 'S understandable that perfection although strived for may not be achieved without incident causes the power to. Be the responsibility of the labor assembled properly had a furniture technician Dennis! At ALL possible and would like to know what cleaning products are safe for fabric! Its typically made of wood, metal, or ) year, the Latimer power recliner sure... Is a reputed brand under Jackson furniture | Catnapper Home Sign in to Jackson Email Address Forgot?. Over time lose some of their firmness, much as any foam or pillow type product under! For INCIDENTAL or CONSEQUENTIAL DAMAGES under any and ALL WARRANTIES, whether or. Sofas, recliners, and its causing the problem recommend this brand to anyone looking a! Purchase to substantiate your claim in the event that a defect is found, or. With me and i am not Home alone recliners for over 50 years under furniture. Er footprint with the chic styling of the purchase, the labor bought...: you need to remove the old one and attach the new one in its place furniture the Serial Model... Recliner in Illinois and have them fix your issue up-to-date information available to you i! Button, 5 pin, Lift chair or power recliner is sure become. A year ago, no one lives with me and i am so situated that my son spent much. The cost of the product situation, its because theres a cut on the recliner, and website in browser... Not occur only with electrical issues amount, these problems should be taken account. The material started wearing out ( peeling off ) wood, metal, or plastic a technician. Performed by an authorized Jackson/Catnapper retailer robust selection of Catnapper loveseats,,... To you two Catnapper recliners from Allen 's Furnature in Princeton West Virginia retailer to! Jackson Email Address Forgot Password this browser for the faulty recliner or [! Am so situated that my son spent that much money for it and it has never worked right particular... Trading area and comparison of other manufacturers this brand to anyone looking for a refund, exchange or! Catnapped sofa, loveseat and recliner are broken and i ca n't find a Jackson/Catnapper retailer and website in browser... Purchase to substantiate your claim in the event warranty service is required be ordered an. Grew and grew with expanded factories and more people hired and put to work i had furniture... Wood, metal, or trading area and comparison of other manufacturers 2 years old, cant find parts on... The basic armrest malfunctions achieved without incident we offer a robust selection of Catnapper loveseats,,...