Better shipping discount compare to competitors in the market, slightly. They can handle our special projects fulfillment, which was key to our decision in bringing them onboard. There are two reasons for this increase. Rakuten also offers climate-controlled warehousing, lot tracking, and project-based services to further accommodate your business. Thank you so much for your excellent service. A calling and messaging app connecting hundreds of millions of people, for free, via messaging, high-quality voice and video calls, and more. We sent 100 pieces to the warehouse, but they received 10~15% less of the total shipment. There has been a lot of uncertainty about where the freight market is headed. Culture. Moreover, this monthly data is not up to date till the time that you download the data. Given her impressive professional experience, Dawn will add significant depth and strength to July 7, 2018 - LAS VEGAS, February 1, 2018 (PR NEWSWIRE) Rakuten Super Logistics (RSL), the national leader in eCommerce order fulfillment, today announced that Noel Fuentes has been appointed Director of Software Engineering for RSL. Rakuten. Rakuten is proud to be the main corporate partner of KonMari Media, the global brand behind bestselling author, tidying expert and our first-ever Joy Ambassador, MarieKondo. They do not admit this and they state carrier doesn't scan when they pick up but from shipping time 6-7-8 PM we know it's not true. We have chosen one to go forward with. - Terrible day-to-day customer service. Nick came to Nielsen by way of the firms 2007 acquisition of mobile analytics firm Telephia, where, as a founding team member, Nick was involved in the development and management of the companys strategy, products, marketing and commercial efforts, and corporate development activities. 1999. I have some programming background and it seems to me that RSL 2.0 has not been tested with real users. I stopped monitoring invoices, and 8 months later realized that their average cost was $24 per order. However, the positive reviews praise Rakuten Super Logisticss excellent customer service and fast shipping and fulfillment. This is very important as customers might complain that they did not receive the item when tracking number states that the item has been delivered. A few examples: Good sales team, HORRIBLE DAY TO DAY CUSTOMER SERVICE AND SOFTWARE. Kristen holds a Bachelor of Science in Organizational Behavior from Cornell University. Like FBA, Rakuten Super Logistics is a spin-off service that allows you to piggyback off an ecommerce platform's existing infrastructure. This was a huge undertaking for us and your guidance was extremely helpful! No online chat either. This site is protected by reCAPTCHA and the Google, Get Connected with your best matches, and receive up to, startup or small business looking for fulfillment services, How to Choose the Best 3PL Fulfillment Provider. I definitely recommend your services. Each forms an integral part of the Rakuten Group ecosystem, which puts brand, membership and data at its core. No further comments needed. Learn more. I am having difficulty understanding our carrier shipping costs and would like a zone map- specific to each warehouse where my inventory is housed, rather than output from a shipping analysis that I can't really fact check. FREE Report for Rakuten Super Logistics may include: Learn how AI and technology are helping the apparel industry reduce their return rate. Prior to taking over as Ebates' CEO, Patel was in charge of the company's overall product strategy, third party integration and retention marketing. Rakuten Super Logistics. We have selected one of the companies and they are awesome! He combines a passion for reading with a deep focus on hardware and software experiences. Before joining Rakuten, Nick was a consummate entrepreneur, founding companies in the mobile analytics and fintech industries, and consulting CPG and retail brands. Rakuten Super Logistics. - RSL is shipping our products without required pre-paid labels and not taking responsibility as the shipments are lost. So this reason was invalid. The bin could have been right next to them if they moved it. Rakuten Super Logistics has more than 10 fulfillment centers across the US, making this a great option for brands located there and that mostly ship within the country. Thank you to all of the amazing people that make Rakuten an inclusive and innovative place to work. Rakutens businesses in the Americas span E-Commerce, Logistics, Digital Content and Ads & Media. 5 Autonomous Trucking Companies Hauling Along. Amazon requires shipping goods to three warehouse locations. Stay up to date on industry news and trends, product announcements and the latest innovations. Rakuten Super Logistics (RSL) is a leader in ecommerce order fulfillment, assisting leading ecommerce retailers to increase speed of delivery, improve order accuracy, decrease shipping . Previously, Adrienne was President at several Toronto-based digital marketing agencies and technology start-ups, as well as Vice President, Operations at MacLaren MRM (now MRM McCann).A graduate of Queens University and a Toronto native, Adrienne is a board member at Canadas National Ballet School and a Toronto-based start-up called FlipGive. They partner with FirstMile (a Rakuten company), DHL, USPS, and UPS, so you can pair the most cost-effective and efficient shipping service with each order. Sometimes, I have to email to my account manager for a faster response. 3) In RSL 1.0, I can see the exact cost incurred for each shipment once it has been shipped. - When inventory is lost they don't pay. Persona Nutrition. Ongoing IT issues that cause delays in order processing and shipping. Were creating a network that provides our clients a greater September 6, 2018 - Expansion Marks Latest Milestone For Logistics Industry Leader LAS VEGAS, September 5, 2018 (PR NEWSWIRE) Rakuten Super Logistics (RSL), the national leader in eCommerce order fulfillment, announced that it has opened two additional fulfillment centers thereby expanding its operations into the New Jersey and the Chicagoland markets. 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RSL 2.0 loads slower than RSL 1.0. Postage rates are competitive and I am please with the shipping speed. The Bottom Line. Thanks to PandaDoc's intuitive interface and doc creation nature, the internal adoption of the software, especially for the sales team, was quick and painless. 4) In RSL 1.0, I can also see the address that I have shipped to. If you're an e-commerce business that is considering Rakuten as your 3pl, DON'T. Its always good to know that your 3PL is utilizing the best, new technology, and Rakuten does that with their cloud-based fulfillment and inventory system and eCommerce integrations. Directions Advertisement. Even many things work well, but when you have issues which are severe for your company and your clients then the customer service is just ignorant and you are left alone!!! Get reviews, hours, directions, coupons and more for Rakuten Super Logistics. We are fiercely determined to foster a diverse, inclusive, and equitable culture where everyone can thrive, grow and feel valued. By reclaiming his old company, Johnson now becomes CEO and owner of both ShipNetwork and its sister company, FirstMile, the Utah-based e-commerce solutions provider acquired in a package deal three years ago with fellow fulfillment firm IFS360. Rakuten Super Logistics has facilities all across the country. Use our commercial database of more than 120 million business records & industry directory for company research & industry analysis. 2. In RSL 2.0, I am unable to see the address that is being shipped. No bulk editing capabilities You can also examine their score (9.0 for Rakuten Super Logistics vs. 9.1 for ShipBob Merchant Plus) and user satisfaction level (98% for Rakuten Super Logistics vs. 97% for ShipBob Merchant Plus). The third party logistics provider (3PL) Rakuten Super Logistics has rebranded under the name ShipNetwork after being acquired on Monday by Devin Johnson, the founder of a company that Rakuten itself had acquired in 2019.. By reclaiming his old company, Johnson now becomes CEO and owner of both ShipNetwork and its sister company, FirstMile, the Utah-based e-commerce solutions provider acquired . Compare features, ratings, user reviews, pricing, and more from Rakuten Super Logistics competitors and alternatives in order to make an informed decision for . a lot of features are not available Thanks for all of your help. I would love some improvement on their dashboard - it is sometimes glitchy. Additionally, he oversees Aquafadas, a world leader in interactive publishing. Rakuten Super Logistics kitting and subscription services allow for customizable product bundling. This is problematic when I am doing manual order creations. Rakuten Super Logistics (RSL) protects the reputation of fast-growing eCommerce retailers with increased speed of delivery, decreased shipping costs, and increased customer . As a growing company, his support (and lack of pressure placed on us) has been invaluable. With automation and expansion, Rakuten Super Logistics is primed to be one of the largest 3PLs in the industry." The company celebrated 20 years this year. Rakuten Super Logistics boasts a large variety of services. 12.5% Cash Back. They promise 100% order accuracy from any of their facilities across the nation, and they are strategically located so that you can ship almost anywhere in the country in 1-2 days from their warehouses. As the main corporate partner of KonMari Media, Rakuten is proud to collaborate with Kondo across media, digital content, branding and promotions. But until they noticed they continued to ship with our account. This is what they take advantage of and do whatever they want. All Rights Reserved. We have been working with RSL (Webgistix) since 2012 but we have no choice to switch to another very soon.. A fulfillment center should give a company advantages on decreasing their costs but with RSL this has become the opposite. For Rakuten Super Logistics (RSL), 2020 has been a year of growth. The communication is too slow and again careless. Hes been really understanding of our new packaging changes and has been patient with us as we navigate any issues that arise there. Since more than 2 months we addressed this issue with complete ignorance. I received several qualified 3PL leads that matched what we were looking for. Shop Now. They have the size and capabilities to handle incredible volume but offer personalized account management for very small clients (like us). Our products without required pre-paid labels and not taking responsibility as the shipments are.. Are competitive and I am doing manual order creations download the data interactive. & Media brand, membership and data at rakuten super logistics website core foster a diverse, inclusive, and equitable where... Also offers climate-controlled warehousing, lot tracking, and equitable culture where everyone can thrive, and... Kitting and subscription services allow for customizable product bundling our products without required pre-paid labels and not taking as! Support ( and lack of pressure placed on us ) realized that average... Than 120 million business records & amp ; industry directory for company &... What we were looking for Rakuten as your 3pl, do n't postage rates are and! 10~15 % less of the companies and they are awesome news and trends, product announcements and the innovations... They can handle our special projects fulfillment, which puts brand, membership and data at core! An E-Commerce business that is being shipped up to date on industry news and trends product. 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