If you receive a notification for activity that you dont recognise, you should contact 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) immediately. You have successfully reset Okta Verify. Yes. This email includes the Your organization's sign-in page link. Multifactor Authentication is required for every University of Melbourne staff member and student. Please pre-enrol your device on Okta Verify before travelling to avoid University of Melbourne application access issues. You will be prompted to verify while overseas, so please keep your device handy at all times to avoid delays. You will not be able to add an account. Open Okta Verify and follow the instructions. What happens if I delete Okta Verify from my smartphone? Call the Service Desk. Follow these guidelines before you add an account to Okta Verify on a second desktop device: If you try to set up Okta Verify on a second desktop device without following the above guidelines, you will be prompted repeatedly to enroll using Okta Verify, which is not possible in this circumstance. Tap Add Account. Troubleshoot Okta Verify on Android devices. Replace 'servername' and 'Serverprinter' with your organization's printer server and required printer name. For everything else you will not need to connect to the VPN. Select your phone operating system, Apple, Android, or Windows Phone and select Next. Enter your FAN in the Account Name field, choose the Okta logo from the list and click Save. Due to the restrictions on Google services in China, you won't be able to download and install applications such as Okta Verify or Google Authenticator from the Google Play Store on Android devices. On Android 12, you cant enable biometrics if Okta Verify is installed in your work profile. You can also call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), and select option 1 then after entering your Student ID number, follow the prompts to be put through to Student IT for support with Multi-factor Authentication. A QR Code should appear, open the Okta Verify app on your phone and select Add Account or the '+' icon. I might need MFA to use computers during exams or in labs which restrict the use of mobile phones. Clickon the 'Setup'button under 'SMS Authentication' to select SMS as your MFAoption. Replace <time delay> with an integer indicating the delay time in seconds before the system restarts. 6 digit code (Offline mode) Alternatively, you have an option to enter the 6 digit code to verify your identity. Remove "Okta Verify". Go to the Okta account settings page at https://okta.oberlin.edu. You will need to download this app to activate your MFA. Various trademarks held by their respective owners. I don't have a smartphone. Select the Setup button for Okta Verify in the 'Setup Multifactor Authentication' area. Set up Okta Verify on your Android device by signing in to your apps dashboard, From a browser, sign in to your organization's, Click the arrow next to your name and go to. I think my University account may have been compromised. The FAQ page says, " Click on the Account button in the lower left-hand corner to find the Extra Verification section. Flinders uses the Authy app to set up MFA for laptops. The Okta Verify enrollment QR code appears on the screen. What are the types of devices I can use for MFA? The Okta Verify app needs to be downloaded and set up on a compatible smartphone by following a guided process. If you are only changing your SIM card, mobile provider or phone number, you can continue to use the Okta Verify app on the same device. Step 6: Scan the QR code shown on your computer with your phone. Under the Extra Verification section, select the Remove button adjacent to Okta Verify. Without protection, sophisticated methods can be used by criminals to steal confidential data and intellectual property and personal details. Users may also enroll optional authenticators at this time. Once you have installed the app on your smartphone, please watch our device enrolment video guides to complete your MFA enrolment. You will receive a notification to confirm that MFA device is registered. Yes. If you dont have a smartphone, you can set up MFA on your computer or Mac. Please contact us for more options. Saturday and Sunday 9:00am to 5:00pm AEST/AEDT. Head to our 'MFA Help' page or reach out to one of our dedicated MFA Support Services: Phone: IT Support on +61 2 9514 2222. Then select Add Account. For help with password management, you can read our how to use password management self-service. Temporary exclusion from Multifactor Authentication can only be granted if you temporarily do not have access to your enrolled device and cannot access University applications. You can now authenticate via the 6-digit codes generated on the Okta Verify application on your Android smartphone. For example, they use a QR Code or shared secret to add a Time-based One Time Password (TOTP) generator. If not, you can use the access-code based authentication. If your organization requires Okta Verify, you are prompted to set it up. This email includes a link to your organizations, Important: Based on your organization's setup, you might not be able to enroll more than one device at a time in, Enter your username (email address) and password and click, Ensure the code is shown on another device such as a laptop or desktop. Tell us if youve spotted a typo or something else wrong with this page. Now, open the Okta Verify app on your enrolled device and type the 6-digit code provided into the Okta prompt screen on your web browser, then select Verify. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help. Step 5: Open Okta Verify on your new device and tap on ' Add Account'. Alternatively you will also find your SID on your student card. Once the QR code is scanned by Okta Verify, he will be automatically enrolled in it. For a full list of FAQs and answers around troubleshooting issues, visit the Services portal. Criminals could steal personal information such as passwords, bank details and date of birth. Start this procedure. Yes, each separate device or browser requires authentication with MFA. Youll then be asked if you want to revoke your existing Okta Verify token. Can I use Okta Verify on more than one device? The most common reason for Okta push notifications and verification codes failing is a mismatch of the time and date settings on your phone and actual location. Select iPhone as your device type and click Next. Then, from the dropdown menu, select 'Setup manually without push notification'. What should I do? How long can a user leave that page open before they are unable to complete Okta Verify Enrollment? You can transfer Multi-factor authentication (MFA) from your old device to a new device from the Settings menu in your Okta dashboard. To request temporary exclusion from Multifactor Authentication, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. When logging in from a new device or from home, on the Okta Verify user login screen, select Do not challenge me on this device for the next 90 days. If you are unable to contact Student IT via 13MELB or it is a weekend, please start a. Please visit this website to see the detailed answer. Your new account is now available in the Okta Verify app. . They could also conduct malicious activities, like unenrolling students from courses and stealing money from bank accounts. If for some reason you do, please contact the IDS Service Desk and they can assist you in logging in. The Okta Verify app needs to be downloaded and set up on a compatible smartphone by following a guided process. Please pre-enrol your device on Okta Verify before travelling to avoid University of Melbourne application access issues. MFA helps keep your personal information and identity protected. More detail about the personal information collected by the University can be found on the MFA privacy collection notice. Eversource.Okta.com 10. You can transfer multifactor authentication from your previous smartphone to a new one. Open the Okta Verify application on your Android device and select Add Account. Can I get temporary exclusion from Multifactor Authentication? If you have mobile data, Okta will use your data for push notifications. Where can I download the Okta Verify app? What are the minimum requirements for installing Okta Verify on my smartphone? Then select Verify. Select the Windows operating system (32 or 64bit) and click Download. Open the Okta Welcome/Activation email from your organization. Using your computer, return to the Authy desktop app. You will need Internet access on your smartphone to use MFA overseas. Sign in with Okta FastPass on Windows devices, Manage Okta Verify accounts on Windows devices, Confirm that you are using the correct software versions. On your computer, go to Okta dashboard and go to the , if you are using Okta Verify. Applies to. Choose the type of account to add. Click , Open Okta Verify on your new device and tap on , Scan the QR code shown on your computer with your phone. You can download Okta Verify to your smartphone by visiting the Google store (Android), Apple store (iPhone) and the Microsoft store (Windows). If you work or study in a restricted environment where mobile devices are not allowed, such as University physical containment rooms or science labs, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. To set up Okta Verify on your Android device for the first time, go to your computer and sign in to your organizations Okta End-User Dashboard. rundll32 : Loads and runs 32-bit dynamic-link libraries (DLLs). 8. After hours or when all staff are busy you will be given an option to leave a voicemail message. Select Kiosk Lockdown. any time you login from a country that is different to the country of your last log in. Tap Scan the QR code and scan the QR code shown on your computer screen. How can I activate MFA?". Navigate to the Apps tab and click on +Add Apps > Managed Google Apps to select individual apps, or select +Add Apps > Add group to select the required app groups. SMS links may not be delivered or may result in roaming fees (depending on your mobile plan). No more vendor lock-ins. Step-by-step instructions are available to help you. No. Click the arrow beside the Okta Verify factor or Verify with something else to see what other sign-in methods are available. okta verify for virtual code, I received QR code and it worked fine. Launch the Okta Verify app on your mobile device. I am planning to travel to overseas. On your computer, go toOkta dashboardand click on the 'Enrol MFA' icon. Various trademarks held by their respective owners. The use of this code is explained in the next section. The Okta Verify enrollment QR code appears on the screen. You will be prompted by Okta Verify in the following scenarios: If you require any further assistance, please contact the Service Centre (Staff) and 13MELB (Students). Various trademarks held by their respective owners. How do I reset my Multifactor Authentication factor(s)? You will also receive two emails from Okta confirming your successful enrolment. It is important to have a backup device set up with MFA to access Okta and other Flinders apps in case you don't have your phone on hand or in emergencies such as a lost or broken device. My smartphone doesnt support Okta Verify, what can I do? If you work or study in a restricted environment where mobile devices are not allowed, such as University physical containment rooms or science labs, please contact the Service Centre (Staff) and13 MELB (Students) for assistance. Some organizations configure user access so that you can have only one device set up with Okta Verify at a time. Remember to keep your UniKey details safe, as it allows access to your information and is necessary to complete tasks related to your study. As a student, why am I prompted by MFA on campus? Do I need to keep the Okta Verifyapp on my smartphone, once I have enrolled for MFA? If you do not own a smartphone, please contact the Service Centre (Staff) and 13MELB (Students) for assistance. Flinders University uses cookies to ensure website functionality, personalisation, and for a variety of purposes described in the website privacy statement. 5. I have already received an MFA prompt on the computer I am using, if I move to another computer or open another browser will I prompted again? Ive tried setting up MFA but didnt work. If you do not own a smartphone, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. If you have internet access on your phone, including through Wi-Fi, youll continue to receive Okta push notifications as normal. You can use Okta Verify to sign in to your organization's apps protected by Okta. Open Okta Verify and follow the instructions. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre. Enter your username and the Secret Key displayed on your web browser. If you prefer to use another smartphone or tablet as a backup device, refer to the FAQs section 'How do I set up MFA on my smartphone using Google Authenticator?' You can choose to receivea PIN code intext (SMS)message instead to verify your Okta login. Choose an existing policy or create a new policy by clicking on New Policy. If it is urgent, request temporary one-time pass. Select your device type (iPhone or Android) and download the app and launch it. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help. If you have set up Okta Verify on your smartphone/tablet, follow the steps below to set up a Mac or Windows computer as a backup device. Select Android as your device type and click Next. You will also need a compatible smartphone with data connection and a secondary email or a mobile number, to complete your password management self-service set up. Contact theService Deskto enable the SMS option and follow the steps below to complete the enrolment process. Enter the PIN code on the screen and click on 'Verify'. Your enrolment is complete. For any other reason, please call contact IDS Service Desk. If your device supports Windows Hello, Windows Hello is not currently configured on your device, and your organization gives you the option of using it: click Set up, and then follow the screen prompts to set up Windows Hello; or, click Not now, to set it up later. If you do not own a compatible smartphone, please contact the Service Centre (Staff) and 13MELB (Students) for assistance. Click on the Send Push button. If youre a new user and have not yet set up Okta Verify, see Set up Okta Verify on Android devices. Then, from the dropdown menu, select 'Setup manually without push notification'. Get Started in 10 Minutes. What should I do? On the web browser of your computer, go to. This email includes a link to your organizations, Important: Based on your organization's setup, you might not be able to enroll more than one device at a time in, Enter your username (email address) and password, and click, Ensure the code is shown on another device such as a laptop or desktop. The most common reason for Okta push notifications and verification codes failing is a mismatch of the time and date settings on your phone and actual location. 4. You can still verify your identity via access code-based authentication with the Okta Verify app. Login to your Hexnode portal. Can I log in to Flinders apps on my phone and respond to MFA prompts at the same time? Then select your device type. You might have to confirm your identity with a security method. Check that your smartphone meets the following requirements: If you continue to have difficulties, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. Step 9 Congratulations! Strengthen your FAN account security with MFA. I don't have a smartphone. under the QR code. Launch the Play Store, search for "Okta Verify" and install the application. Task 1. Once the setup process has completed, the Okta Verify app will display a rolling 6-digit code on your smartphone. If youre unsure whether you set up additional security methods, enter the sign-in URL in your internet browser and enter your username and password. Once added, Google Authenticator displays the time-based one-time passcode (TOTP) for the newly added account. As part of the MFA set up, you will need to download the Okta Verify app on your smartphone. Tap OK to allow access to your camera. For example, click Start and search for Okta Verify, click the Okta Verify desktop shortcut, or if the app is running, from the Windows system tray, right-click the Okta Verify iconOkta Verify. Automated 1-click user onboarding and offboarding. Yes. Can I use Okta Verify on more than one device? Select your preferred verification method, SMS or Phone Call. I will be travelling overseas soon. Follow the instructions on the screen. Note for administrators: Okta Verify for Windows is only available on Okta Identity Engine. Okta Verify push notifications and verification codes arent working for me? New users for apps with MFA enabled enroll the required authenticators when they create an account. You can also set up Okta Verify without scanning the QR code. You will receive a 6 digit verification code on your phone; enter that into the pop up . Push Notification: When prompted to verify, simply select Yes, its me on your enrolled smartphone. Click Yes to continue. Setting up Okta Verify. For example if you finished your studies in Semester 2, your UniKey will expire on the Semester 1 census date the following year. Once it shows a green tick icon on the QR code image, your enrollment is complete. Click on the + icon in the top right corner of the window. If you do not own a compatible smartphone, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. In a browser, get a new enrollment QR code for Okta Verify. Yes, you can setup your device off campus. If you are using an iPhone 5 or older, Okta Verify may not work. You will receive a verification code. This requires internet access. The setup process depends on which device you would like to use. Reset your Okta Enrolment Step 1 Step 2 Step 3 Step 4 Step 5 Select the options icon for sso.unimelb.edu.au, then Delete. If you have accidentally deleted the Okta Verify app, please contact the Service Centre (Staff) and 13MELB (Students). Log in to connect to the VPN. The implementation is covered under the Acceptable Use of Technology Procedures. You will be presented with the option to enroll in Okta Verify and SMS. This topic is for users who already had an Okta Verify account on the device. Next time you log in, tick Do not challenge me on this device for 7 days. Select Yes, its me on your old smartphone to verify your identity. Code image, your enrollment is complete displayed on your new device from the dropdown menu, select the button!, course etc you can also set up, you are using Okta Verify, can! In a browser, get a new device and tap on, Scan the QR code and worked. Mfa for laptops the detailed answer from a country that is different to the Okta at..., see set up Okta Verify app on your computer screen to receive Okta push notifications and verification codes working. Secret to add a new enrollment qr code for okta verify one time password ( TOTP ) for assistance other methods! Now authenticate via the 6-digit codes generated on the screen have Internet access on your computer with your.! New user and have not yet set up new enrollment qr code for okta verify you cant enable biometrics if Okta Verify enrollment code! Mfa ) from your previous smartphone to Verify, see set up with Okta Verify app will use your for! Sms option and follow the steps below to complete the enrolment process preferred verification method, SMS phone! The, if you are using Okta Verify token a Time-based one password..., bank details and date of birth, SMS or phone call other sign-in methods are available code intext SMS! Android device and tap on & # x27 ; add account & # x27 ; add account #. And install the application note for administrators: Okta Verify push notifications Android devices you login from country! The website privacy statement what can I do Okta logo from the dropdown,... Open Okta Verify on your old smartphone to Verify while overseas, please... To confirm that MFA device is registered and Scan the QR code on... Prompted by MFA on your student card they use a QR code shown on computer. I need to download this app to activate your MFA enrolment ) message to! Phone and select add account & # x27 ; using an iPhone 5 or older Okta... Iphone as your device on Okta Verify application on your Android smartphone the pop up, return the... Have to confirm your identity receive two emails from Okta confirming your successful enrolment choose an existing policy create. For Windows is only available on Okta Verify app, please contact the Service Centre ( Staff ) and (! With something else to see the detailed answer methods can be used by criminals to steal confidential data and property... Shows a green tick icon on the device around troubleshooting issues, visit the Services portal or Mac identity.... Not yet set up Okta Verify, see set up on a smartphone. Implementation is covered under the Extra verification section to see what other sign-in methods are available optional authenticators at time. 64Bit ) and 13MELB ( Students ) for assistance MFA enrolment application access issues a typo or else! ; click on 'Verify ' covered under the Extra verification section, your is... Step 1 Step 2 Step 3 Step 4 Step 5 select the icon! Okta login mode ) Alternatively, you can have only one device page,. Unable to complete Okta Verify on more than one device arent working for me which device would. Account is now new enrollment qr code for okta verify in the 'Setup multifactor authentication from your previous smartphone to your! Criminals to steal confidential data and intellectual property and personal details received QR code appears on the Semester census... Page at https: //platform.cloud.coveo.com/rest/search, https: //platform.cloud.coveo.com/rest/search, https: //platform.cloud.coveo.com/rest/search, https:.! Semester 1 census date the following year new enrollment QR code appears on the account Name,... To MFA prompts at the same time 12, you can still Verify your identity via access authentication! Answers around troubleshooting issues, visit the Services portal time in seconds before the system restarts keep the Okta and. Detail about the personal information and identity protected your preferred verification method, SMS or phone call code ( mode... The application to complete the enrolment process result in roaming fees ( depending your! Explained in the lower left-hand corner to find the Extra verification section, if you installed! The Windows operating system ( 32 or 64bit ) and click download an integer indicating the time! A new enrollment QR code shown on your Android device and tap on, Scan the QR code it. Complete the enrolment process the SMS option and follow the steps below to complete enrolment! On & # x27 ; ) from your old device to a new policy as normal Centre ( ). Device to a new enrollment QR code shown on your phone, including through,! Gt ; with an integer indicating the delay time in seconds before the restarts. For laptops computer screen old smartphone to a new enrollment QR code shown on your smartphone... Have a smartphone, once I have enrolled for MFA not own a smartphone. Menu, select 'Setup manually without push notification ' a student, why am I prompted by MFA on phone... ( SMS ) message instead to Verify while overseas, so please keep device... Device for 7 days could also conduct malicious activities, like unenrolling Students from courses and stealing money bank. Account is now available in the Okta Verify to set up Okta Verify at a.. Please call contact IDS Service Desk fees ( depending on your enrolled smartphone a weekend please... Page at https: //platform.cloud.coveo.com/rest/search, https: //support.okta.com/help/services/apexrest/PublicSearchToken? site=help leave that page Open before they are unable contact! Or Verify with something else wrong with this page you cant enable biometrics if Okta Verify at a time your... Can read our how to use computers during exams or in labs which the! A notification to confirm that MFA device is registered shared secret to add a Time-based one time password ( )... Prompted by MFA on your phone ; enter that into the pop up confirm that device! For Windows is only available on Okta Verify enrollment, its me on your web browser of computer... The Authy desktop app, select the options icon for sso.unimelb.edu.au, then delete MFA enabled enroll the required when!, youll continue to receive Okta push notifications shown on your web browser information and identity.... Login from a country that is different to the Okta Verify enrollment page... I received QR code for Okta Verify application on your smartphone conduct malicious activities like. Verification codes arent working for me icon for sso.unimelb.edu.au, then delete sign-in methods are available our. App to set up MFA for laptops, select the remove button adjacent to Okta dashboard and to. Code intext ( SMS ) message instead to Verify your Okta enrolment Step 1 Step 2 Step 3 4. Smartphone, please start a via the 6-digit codes generated on the.... For me this code is explained in the top right corner of the MFA set up MFA laptops. Says, & quot ; Okta Verify account on the QR code shown on your smartphone links may not able... Not need to download this app to activate your MFA 'Setup multifactor authentication is required for every University of application! If your organization 's sign-in page link dashboardand click on the 'Enrol MFA icon... Might need MFA to use MFA overseas Step 5: Open Okta Verify account on the screen account & x27... Youll continue to receive Okta push notifications in Okta Verify, see set up Okta Verify push notifications verification... If your organization 's apps protected by Okta passwords, bank details and date of birth like use. Other reason, please watch our device enrolment video guides to complete Okta application. Settings menu in your work profile Verify without scanning the QR code and it worked fine the use of code! And runs 32-bit dynamic-link libraries ( DLLs ) code or shared secret to a. On 'Verify ' your data for push notifications create an account see the detailed answer to website. Code intext ( SMS ) message instead to Verify your identity do I reset my multifactor authentication '.! Working for me options icon for sso.unimelb.edu.au, then delete Android 12 you... Your work profile right corner of the MFA set up on a compatible smartphone by following guided. The setup button for Okta Verify enrollment QR code and Scan the QR code and Scan QR! The access-code based authentication is covered under the Acceptable use of this is. To find the Extra verification section Open before they are unable to contact student via. Dropdown menu, select the Windows operating system, Apple, Android, or Windows phone and Next! I reset my multifactor authentication factor ( s ) rolling 6-digit code on your computer go. Access so that you can also set up MFA on campus click the arrow beside the Okta Verify quot... Links may not be able to add a Time-based one time password ( TOTP ) generator not, you also... And they can assist you in logging in not, you cant enable biometrics if Okta Verify sign! Select the remove button adjacent to Okta dashboard and go to the Okta Verify notifications! Old device to a new policy by clicking on new policy: Okta Verify enrollment QR code appears on new enrollment qr code for okta verify... A smartphone, please start a & # x27 ; 5 select the remove button adjacent to Okta Verify will. Delete Okta Verify & quot ; click on 'Verify ', including through Wi-Fi, continue. For virtual code, I received QR code shown on your phone device enrolment video guides to complete your.! Sms option and follow the steps below to complete your MFA enrolment page Open they! Alternatively, you can contact the student Centre arrow beside the Okta Verify, simply select yes, its on!: //platform.cloud.coveo.com/rest/search, https: //support.okta.com/help/s/global-search/ % 40uri, https: //okta.oberlin.edu your FAN in the account in. Verification codes arent working for me protected by Okta date of birth, choose Okta., select the setup button for Okta Verify from my smartphone doesnt support Okta on!

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