the intent to provide assurance that your mobile devices are safe and secure. FGCU has partnered with Duo Security to provide a two-factor authentication solution. Follow the on screen prompts and scan the barcode using your smartphone's camera. Duo will never ask for your user ID and password. Why does the Duo Mobile app need access to my camera? You must add Touch ID as a device in your Duo account. What if I already have Duo Mobile for another school? Privacy | To do this, open the Duo Mobile application on your mobile device. install the application on your device. Select Pairing Method. Duo can't prevent your EID credentials from being compromised (only you can do that!) Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. Confirm by tapping on the "Approve" button in the Duo Mobile app on your tablet. 7 days. Login requests from outside of the United States will be blocked without an DUO International Access Request, which can be done by logging into my.augusta.edu and registering your travel dates via the International Travel Form. The Duo Mobile appavailable on Apple, Android, Blackberry, and Windows deviceswill send you a push notification that can be used to authenticate yourself. The authentication process requires your UT EID and password and an additional authentication method requiring you to register your tablet, mobile device, or hardware token. Utah State University has implemented a two-step login process for all USU employees and emeriti. computer. Tap the entry University of Texas at Austin to reveal the 6-digit code. Answer ID 4056 | Published 07/08/2014 04:39 PM | Updated 08/07/2019 03:16 PM . DUO two-factor authentication is required to access student financial information in ASAP. <> To set up Duo Mobile you will need to know your NetID and password. In the next Duo Mobile screen, tap Got it (iPhone) or Set up account (Android). (OPTIONAL) DOWNLOAD AND INSTALL THE DUO MOBILE APP (CLICK FOR OPTIONS) 3. 554 University Street will also ask you whether you wish to share application usage information with the <> Chat availability may be limited during peak times. Questions? Duo Push is an authentication request youll receive as a notification on your smartphone. When you log in to ASAP, you will be prompted to authenticate yourself through your DUO account. Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus), JPL 110One UTSA CircleSan Antonio, TX 78249, FS 2.400501 W. Cesar Chavez Blvd.San Antonio, TX 78207. Published 06/17/2016 11:09 AM | Duo Mobile will scan the QR code and add "University of Washington" to the list of accounts. Note: If you no longer have access to a device, it's a good idea to remove it from your Duo account. You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. Use for any other purpose is prohibited and may result in disciplinary actions or criminal prosecution against the user. No. We strongly recommend having more than one way to authenticate with Duo so the chances of you not being able to gain access to your account is decreased. This website uses cookies. Device management allows you to easily edit and add new devices. Answer the call and type any number on the keypad to finish authenticating. <>/Font<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> USG and federal guidelines to protect our enterprise from unauthorized access. What if I get a new mobile phone or wipe my existing phone? The device will be disabled for authentication and you will be assisted in enrolling another phone/device. SMS Text Messaging. endobj (Individuals without a smart device/tablet or who prefer not to use a mobile phone, can request enrollment assistance from the Help Desk at 828-262-6266.) Because cybercriminals have devised sophisticated methods for stealing login credentials, two-factor authentication has become best practice to help prevent this theft. services in your current location." if you lose or do not have your only enrolled device with you. One of our representatives will be able to release a bypass code. Install Duo Mobile app. Copyright 2006-2023, Information Security Office. will display the following error message: "Access denied. Multi-Factor Authentication Apps. To complete enrollment and activation directly from your smartphone or tablet, users need to complete this process in our end user guide. You can two-step with Duo's mobile application, Duo Mobile. 8. On the "Manage Devices" tab, under your current device there should be a plus symbol that says "Add Another Device". With your mobile device out and ready, visit https://passphrase.utsa.edu, select Duo Setup Authentication, and follow the prompts as indicated. Lastly, Enter a passcode obtained from the Duo Mobile App or a code-generating token. UT Austin Disaster Recovery Planning (UT Ready), Acceptable Use Acknowledgement Form (for staff/faculty), Information Resources Use and Security Policy, Acceptable Use Policy for University Employees, Acceptable Use Policy for University Students, Policies, Standards, and Guidelines Continued, WAYS TO IMPROVE YOUR SECURITY POSTURE - IT SUPPORT COMMUNITY, If you are traveling for university business, be sure to take one of those enrolled devices with you on your trip. Using a passcode is appropriate if you are traveling internationally From any computer at one of the above locations, do the following: This video tutorial also shows how to enroll your phone. Open the Duo Mobile app on your phone. To add a new authentication device, click the Add a new device link on the left side of the Duo Prompt. in the If you want to activate Duo Mobile on a new phone with the same number, you can use the 'Call Me' or 'Enter a Passcode' options. Provided tokens are yours to keep and use as needed. After saving the new device, the page goes . endobj Using Duo Passcodes: Authenticate with Duo when offline. Can't scan the QR code? See the Manage Devices guide for instructions. You can request a hardware token by logging into Banner Self-Service and navigating to Personal > Two-Factor Authentication Token Request. <> Click Email me an activation link instead. But if your username and password do get out, no one will be able to gain access to UT services unless they also have your second factor that's enrolled in Duo. To add multiple devices: Log into duo.augusta.edu and authenticate with your current device. Choose your platform for specific instructions: The process includes your FGCU username and password (something you know), and a phone or . Note: If you can't authenticate with Duo, see the FAQ "I lost my phone or token and now I can't authenticate with Duo, what do I do?". endobj Learn more about other types of devices you can enroll, like Security Keys and macOS Touch ID, or different ways of using your phone to authenticate, like with receiving SMS passcodes or approving logins via phone call. You may have trouble receiving push requests if there are network issues between your phone and our service. In the next Duo Mobile screen, tap Allow. Select your country from the drop-down list and type your phone number. 500 pushes to your device will use 1 MB of data in total. something you have (like a mobile phone, tablet, or a smartphone app) to verify your On the left side of the Duo screen, click Add a New Device. Duo has more information and tips on its website athttps://guide.duo.com/apple-watch. Replacement tokens are available for $10 at the Help Desk. University of Tennessee System and partner endobj Using Duo Security (2-factor authentication) Watch on Easy enough, how do I sign up? Now that UT Austin faculty, staff and students are using multi-factor authentication with Duo, it is important to be prepared while traveling, teaching or while simply carrying out daily university business as you won't want to be unable to connect to key services when you need them. Duo is required when accessing AU systems, applications, and devices. This is where you can enroll a new device by clicking Add another device and following the device enrollment steps, or reactivate, edit, or delete your existing devices. or Need to activate a new device? Now when logging into UT services, you'lluse something you know your UT EID and EID password as the first step then something you have your Duo authentication method as the second step. 2-factor device options for staff and PGRs Smartphone and Duo Mobile app. The number and variety of computer security incidents occurring each year illustrates that a user ID and password is no longer sufficient for protecting crucial data. Have your mobile device out and ready. Clicking the circular arrow icon will generate a new passcode. Use your phone to scan the QR code. Duo Mobile has no access to change settings on your phone. On the Duo verification . Once you have download the app, text the word "Duo" from either WhatsApp or SMS to (866) 305-0092 to receive the link. When prompted, authenticate with your NetID and password. 6. If you are not taking your phone with you, contact the HelpDesk for a temporary code or request a hardware token. Duo's self-enrollment process makes it easy to register your phone, or tablet, and On iPhone, Android, Windows Phone, and BlackBerry 10, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Simply tap the green checkmark to gain access. After installing the Duo app return to the enrollment window and click I have Duo Mobile installed. In the next Duo Mobile screen, tap Use QR Code at the top of the screen. Refer to the frequently asked questions and help videos on the ITS UT EID Self Help page for more information. Am I required to authenticate every time I log in? Filter your search by category. <> If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. Available only in the Google Chrome web browser. Going forward, new students will be required to enroll for 2FA the day after registering for classes for the first time. M' wwq92?4m'R[dgA.rlX:j If you receive such a request, do our multifactor authentication vendor, will begin blocking authentication from users Click the Reactivate Duo Mobile button if you need to get Duo Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number. Our data security features meet users where they are for simple yet powerful secure access. If you still are unable to get Duo Mobile to set up on your phone,you can send a ServiceNow ticket so your LAN Manager can help you with it. The Duo Mobile accounts list shows your restored Duo accounts, and you may use them to log into Duo-protected services with Duo Push or a generated passcode. Otherwise, contact your organization's Duo administrator if you ever need to change your phone number, re-activate Duo Mobile, or add an additional phone. A green check will appear on the QR code, and you will see a new account added to the app. Authenticating with a passcode requires receiving a text, reading a passcode, and Click the trash can button to delete a phone or token device. You do not need an internet connection or a cellular signal to generate these passcodes. 3-5 business days. The additional security step is an effective method to prevent unauthorized access to accounts, protect against cyberattacks, and safeguard sensitive University data. This is especially useful if you are traveling or will be somewhere with unreliable cellular signal. In the Duo Mobile app, tap Add. If you're asked to authenticate with Duo, then you're already registered. You are given the chance to confirm or cancel deleting the authentication device. You will still need to follow the instructions at the top of this page to set up your Duo account. endobj endobj endobj DUO is required at log-in for all AU Windows devices. Copyright 2011 and download the Duo Mobile app. It is recommended that you follow these steps on a computer, especially if you would like to use a smartphone to authenticate with Duo. xXYo6~7Z)RA``Hv }(h,IP#g9D2\] >nnycV2Y1Du!nQ?&nH\?v;;N"O _NL!'KGT(5`;vbLX4K%DaGk`! W. eR4n^y734 phone/device. Once you have your passcode, enter it by clicking on Enter a Passcode, then click Log In. This is optional to allow or deny. Questions? Other universities using these features pay up to an additional $250,000/year. Tapping the code copies it to your device's clipboard. Verifying your identity using a second factor, such as your phone or a security key, prevents anyone but you from logging in, even if they know your password. Many campus computer labs use software that clears all data from the user's profile and web browsing sessions upon reboot. every time, you can select the "Remember Me" function to remember your device for Registration Steps for New Users The first step in registration is to enroll your device using your UT EID. 15 0 obj With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection). Two-Factor Authentication is a method of assuring that a person is who they claim to be by requiring that person to provide two different assurances of their identity. If your administrator enabled self-service device management, the Duo Prompt displays a "My Settings & Devices" link on the left. All rights reserved. The Duo mobile app will generate an authentication passcode which does not require an internet connection or a cellular signal. 706-721-4000 or 706-721-7500. Need Help? If you have a new number, Help Desk Central can assist. I tried to login and was told my account was locked, how can I unlock it? However, Duo does not track any personal Does installing Duo Mobile app give up control of my device? Some authentication methods may be restricted by your organization's policy, or incompatible with some browsers or applications. Try these easy troubleshooting steps foriOSandAndroid. The Submit a ticket: Two-Step Login (Duo) Support. Click Add a new device under the options below the UTSA logo in the gray box. Here is a g uide to setting up DUO. Can't scan the barcode? Choose your device's operating system and click Continue. Online Service Portal706-721-4000or706-721-7500. Once all 5 passcodes have been used you can request Duo to SMS another set of 5 passcodes to you. In the Duo Control Panel, click Start setup . Click Start setup to begin enrolling your device. If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. Duo Two-Step Login. Although we strongly recommend the DUO Mobile app doesn't store any University information on your device, there are other ways to authenticate with a mobile phone without using the app. Such locations include: The Duo Mobile can be installed from either an Apple of Android Phone. 8 0 obj If you wish to remove it, first add another, then delete the original. You can use a tablet or U2F Token device. New employees are directed to enroll immediately. This button does not work with screen readers. Open a browser and navigate to Multi-Factor Authentication portal. 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My device get a new account added to the enrollment window and I! Going forward, new students will be able to release a bypass code after registering for classes for first... Then click log in to ASAP, you will see a new passcode click log to! Must add Touch ID as a device in your Duo account no have! You wish to remove it from your Duo account of this page to set up account ( Android.... To follow the on screen prompts and scan the barcode link to your phone partnered.

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