How do I know what cleaning products are safe for my fabric? Most items produced by Jackson/Catnapper Furniture may be ordered in an assortment of fabrics and colors. At worst, sometimes mechanical issues can also put holes in the recliner, and the only option would be to replace or repair the chair. There is no warranty on vinyl, leather or fabric against wearing, fading, pilling, stretching, dye lots, natural markings or splitting. However, our retailers are stocking the widest and most complete assortment of our products available and would be the best choice to begin your search. Cushions may over time lose some of their firmness, much as any foam or pillow type product would under normal circumstances. The footrest is another important part of a catnapper recliner. Please read the terms of the CATNAPPER limited warranty coverage carefully. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. warranted to the original purchaser against manufacturing defects for the lifetime They do not have a customer service person to speak to. I can't find a Jackson/Catnapper retailer close to me. The loss of resiliency should not be confused with a slight softening and flattening of the fiber and foam that will occur as a result of normal use and aging. Search. COMFORT COIL SEAT CUSHIONS - Five (5) Year Warranty: Read my previous article about how to assemble a recliner if you need some help with installing a footrest. Jackson Furniture | Catnapper Home Sign in to Jackson Email Address Forgot Password? I would love a replacement if at all possible and would like to know what process I need to go through. Chair was purchased and delivered in may of 2021, After a couple of months the closing mechanism started to be hard to close. 2. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. All other parts not specifically listed as being warranted are covered under a (1) one After one year from date of purchase by the dealer, the original retail purchaser will be responsible for labor, packaging and all shipping costs. With a streamlined look designed to last, the Latimer power recliner is sure to become a living room mainstay. I had a furniture technician, Dennis Miller, inspect the loveseat to determine the repairs and parts needed. Thank you for choosing JACKSON Upholstered Furniture. Make a big impression in a er footprint with the chic styling of the Bladewood zero wall recliner. There is no warranty on vinyl, leather or fabric against wearing, fading, pilling, stretching, dye lots, natural markings or splitting. Ashley Yandel Faux Leather Electric Power Lift Recliner. to search). Its typically made of wood, metal, or plastic. Sorry I cannot afford to throw it out and go buy something else (definitely from a different manufacturer and furniture store!!!!!!! ) What is the warranty on my Jackson/Catnapper? We purchased our Catnapper sofa 10/15/20 replacing a Lazy Boy that we had for almost 20 years. Overall, a great purchase., I recently bought a Catnapper sofa and it has exceeded my expectations. But the downside is that the recliner can stop functioning normally sometimes, and theyre pretty normal. Your browser's Javascript functionality is turned off. Who should I contact to determine the status of my furniture order? David stated the chair is uneven. HELP, Mine is less than 2 years old, cant find parts. I highly recommend this brand to anyone in the market for a new recliner., I purchased a Catnapper sectional for my family room and we couldnt be happier with it. If you face such a situation, its because theres a cut on the recliner, and its causing the problem. Save my name, email, and website in this browser for the next time I comment. 2. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ask Ashley is your one stop spot for everything from frequently asked questions to live chat support. ALL OTHER PARTS - One (1) Year Warranty Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed. A power recliners problem does not occur only with electrical issues. Please review the. SPRINGS - Limited Lifetime Warranty I received the replacement recliner, and within the year the material started to separate AGAIN, and over all comfort of the chair is non existent. On Catnapper Furniture the Serial and Model numbers are located on the bottom of the furniture. Indulge in comfortwhile saving on spacewith the Nerviano zero wall recliner. If youre in the market for a new catnapper recliner, or if you need to replace some parts on your current one, you may be wondering what the parts diagram looks like. [protected] home 4 Tips on How to Find the Right Furniture for Your Living Room, 6 Best Oversized Rocker Recliners in 2022. I was given an exchange for the faulty recliner. sofa 2 1/2 tears old. 45 talking about this. If anyone knows where I can get the part I need please let me know, Can not find a diagram of spring location on a manual catnapper chair sent a email to manufacturer says 2 days to reply over a week and still no answer. The spring units of Catnapper products are warranted against breakage due to defective material or workmanship for the lifetime of the product. Any defect in upholstery fabrics. my wife loves the chair & needs repairing. $899 00. Heaviest adult is about 180 pounds which obviously wouldnt cause damage. The business grew and grew with expanded factories and more people hired and put to work. $799 00. Looking at the love seat from the front, Mr. Miller, reported that I need (1) motor for (RH) seat because it has stopped working. This particular one has been nothing but problems. Now I am waiting for it to go back in due to threads in the seat coming undone, which has taken months for the material, there are holes appearing on the arms and they are not from wear and tear either. I bought this furniture about a year ago, no one lives with me and I am not home alone! The base supports the rest of the chair and helps keep it stable. Catnapper collection comes in different colors and sizes to match any kind of design you imagined. Purchased a Catnapper Sofa and Chair at the end of 2018 purchased a wedge piece right after in 2019. I would like the chair replaced at your expense or my refund. Two Button, 5 pin, Lift Chair or Power Recliner Hand Control. FRAME - Limited Lifetime Warranty: This warranty is These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. On Jackson Furniture the Serial and Model numbers are located underneath the cushions. Attn: Parts Dept. Now I dont have the money to buy another power lift chair also I have to sleep in the chair in pain because I have Edema and my feet are all swollen up and saw my calves are too! $1,140 - $1,150. Retain your proof of purchase to substantiate your claim in the event warranty service is required. Linda Fine All warranties, whether express or implied, cover only normal household usage. It usually happens with most electric recliners, so you should know what problems you can experience. I bought two catnapper recliners from Allen's Furnature in Princeton West Virginia. any merchandise purchased 'as is' or second-hand, any merchandise purchased at a distress sale or a going-out-of business sale, or. Why should I buy Jackson/Catnapper furniture instead of other manufacturers? Is the furniture on the web site available in other fabrics and leathers or in other colors? Chandler Power Lift Chair from Jackson Catnapper. I would have been better off going to an auction or reuse furniture store to get better quality. The store we purchased it from is no longer in business so we have no one to talk to about it, or anyone to come and look at it. Sporting sumptuously thick cushioning, fashion-forward jumbo stitching and a richly tailored aesthetic, this smartly priced recliner with gentle roc motion is a bestseller for good reason. I am disabled, have severe osteoarthritis in my hips and my right knee have a knee replacement in my left knee have severe arthritis in my back I cant even sleep in a bed I need that cat nap or to get some sleep I bought it at American Furniture Warehouse and it cost me like over $1000 Im on SSI and spent all the money I have to buy with these chairs to help me and I asked if I can just replace for another one they said no and they said they sent a repairman out and he said the motor went bad Ive only had it for a month and three days I think I should be able to get another one although I dont know if I want one even because of that poor quality of it breaking down in only a month and three days. Replacement parts may not be returned for a refund, exchange, or credit. Assembly is not included for items that arrive by ground shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond We notified them in September 2021 right after the first chair broke and they him-hawed around for two months, offering no solution to the issue, until I reported them to the Better Business Bureau in December 2021. I would highly recommend this brand to anyone looking for a new loveseat.. Within one year of the purchase, the material started wearing out (peeling off). They will have the most up-to-date information available to you. year limited warranty against defective material or workmanship. Half of the curved hook on one end broke on mine just after I got it and I contacted the store here in Arkansas City Kansas several times. By Catnapper. I am so situated that my son spent that much money for it and it has never worked right. I purchased the chair 3 days and one month and the motor already broke! Please read my article on how to fix the basic armrest malfunctions. Seat Width 20 Inches. Ottomans. In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. Grid List Sort By: View: Angelo Italian Leather P2 Recliner $698.00 Angelo Italian Leather P2 Reclining Loveseat $1,038.00 Angelo Italian Leather P2 Reclining Sofa $1,088.00 Ottomans. I bought the catnapped sofa, loveseat and recliner in Illinois and have since moved to Louisiana. The metal is not hardend and will bow out easily when the chair is reclined and then reclosed . I know that on a rare occurrence that perhaps there is a case of some furniture maybe not assembled properly. Thank you for choosing JACKSON Upholstered Furniture. So its best not to move the recliner too often. Still, you can call the manufacturer for some help, and they can assist you in finding the nearest repair store. 5. You have great taste! of the product. It can happen with both the footrest and backrest after switching on the recliner. Ottomans. We are extremely proud of our roots and we look forward to providing you with American-made comfort and quality for many more years to come! Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Catnapper for a period of one year. The seat cushion is the part of the chair that you sit on. VERY DISAPPOINTED WITH THIS COMPANY WILL NOT!! Yes. It's understandable that perfection although strived for may not be achieved without incident. Now my loveseat and recliner are broken and I can't get any help to get it fixed. I can be reached at [protected]@wilkes.k12.nc.us or at [protected] or 480 Lewis Road, Elkin NC. Worst customer service imaginable! Catnapper is a reputed brand under Jackson Furniture that has been manufacturing recliners for over 50 years. The Lazy Boy still looked new and We have the Love seat, couch & chair with ottoman. It causes the power cord to pull out from the wall. The reason he bought me this particular chair is because I need knee replacement surgery. Please include the name of the store where you purchased your furniture. ALL OTHER PARTS - One (1) Year Warranty Please turn it on so that you can experience the full capabilities of this site. SPRINGS - Limited Lifetime Warranty: You need to remove the old one and attach the new one in its place. This set was around $4, 000.00. Appliance Parts; Appliances After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer. I would like a response. Since youre paying quite a considerable amount, these problems should be taken into account. If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. Jackson Furniture provides a guarantee to supply spare parts. Don't throw them away, let us help you get the right parts to get them fixed. Weight Capacity 250 lbs 4.0 (3) $1,39900 FREE delivery Mar 14 - 20 Catnapper Wild Buffalo (Extra Large) Power Recliner w/Oversized X-tra Comfort Footrest. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Free Curbside Delivery. Any assistance would be greatly appreciated. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. Sleeper mechanisms (all metal parts) are warranted against breakage due Shop Catnapper Online We offer a broad selection of furniture including sofas, recliners, lift chairs, accent chairs, and many others. I used wire to extend the length so I could use it but it doesnt keep the foot rest down when I set down. His $30 gamble paid off as by the 1970s he had over 1.3 million square feet of furniture manufacturing space in TN, MS, TX, and FL - and now held one of the largest family owned furniture enterprises in the USA. Isn't this covered under my warranty. The local retailer, based upon his trading area and comparison of other competitive products determines any advertised, quoted or printed pricing. We offer a robust selection of Catnapper loveseats, sofas, recliners, and sectionals manufactured by Jackson Furniture. The recliners framework had somehow seemed to have lost its ability to maintain it's correct shape because if u are able to begin to get the seats to recline then the floor is scraped and so u are left having to keep the ends reclined outwards although there is no one seated so this looks rather crazy not to mention has damaged my hardwood floors scratching and damaging my flooring. Additionally, your local recliner supplier should have a full stock of footrests for a recliner. merchandise that was, at any time, used as a floor sample or display model. Warranty service should be performed by an authorized Jackson/Catnapper retailer. Aside from this, even wear-and-tear can contribute to the issue. I paid over $600. No wear marks. They said a repair person would come fix it. Claim it and get a lot of features. Ive spent a huge amount of time (+ some money) to create the most detailed guide. Otherwise, call the dealer and have them fix your issue. I understand that this information will not be used for We want to leave absolutely no doubt in your mind about which chair is best for you! This is getting old and now we are past the point our local retailer covering the cost of the labor. warranted to the original purchaser against manufacturing defects for the lifetime Please read the terms of the JACKSON limited warranty coverage carefully. All three pieces have fabric which is peeling. These items were delivered and placed in use in December. I guess that I should have looked at reviews before I purchased this on but because of the severe pain that I am in when the other lift chair broke and was made of cheap vinyl and the fact that I sleep in a lift chair I had to send my temporary care giver to purchase one for me, I didnt have any time to do look at reviews! Tecreddy Lift Chair Remote Control 2 Button 5 pin Replacement Parts for Lazy boy Okin Limoss Pride Catnapper Lift Chair Power Recliner, CANMOV Dual Motor Large Power Lift Recliner Chair for Elderly, Lay Flat Sleeper Electric Recliner with Massage and Heat, Heavy Duty and Safety Motion Reclining Mechanism for Living Room, Dark Blue, Fromann Oval 2 Button 5 Pin Okin Switch Side Hand Control Handset for Power Recliner Lift Chairs, Universal Lift Chair or Power Recliner AC/DC Switching Power Supply Transformer Compatible with All Recliners 29V 2A Adapter for Lift Chair or Power Recliner(US Plug & Motor Cable Included), Tecreddy Recliner Power Splitter Cord 47 Inch 2 Pin Splitter Y Cable Replacement Power Supply for Okin Limoss Lazy boy Pride Catnapper Lift Chair Power Recliner, Recliner Replacement Parts with Pull Handle and Release Cable (2-Sets), Repair Recliner Mechanism Parts Compatible with Most Furniture of Recliner Sofa Couch Chair, Fruhdi 6 Button 5 Pin Prong MLSK89-A2 Hand Control Handset Remote with USB and Backlight for Lift Chairs Power Recliners, Catnapper Power Lift 6 Button Hand Control for Back, Foot, and Lift R2B 04 / 7400L-TS, MUDHEN 2 Button Toggle Electric Recliner Hand Control Handset with USB for Recliner Lift Chair, Right Side, Podoy Recliner Pull Handle Compatible with Ashley Lazy Boy and Most Recliner Sofa Brand, Recliner Replacement Parts with Pull Handle and Release Cable Aluminum, GUPO 3-5/8 inch (2Pcs) Replacement Recliner Sofa Chair Mechanism Tension Spring - Long Neck Hook Style, 10 inch Recliner Handle Lever Replacement Kits 5/8 inch Square Mount with 5-3/10 inch Drive Tubes Include Screw (Glossy), Regarmans Replacement Recliner Sofa Sectional Mechanism Tension Spring 3 5/8 inch Long Hook, chairpartsonline 25.5" Replacement Ring Base w/Swivel for Recliner Chairs & Furniture, Includes Swivel - S5471, KUANYUOO Sturdy Universal All-Metal Sofa Chair Recliner Release Pull Handle Replacement Parts with Retaining Hook, Fits Ashley, Lazy Boy and Most Manufacturer Brand, Handle Size 3" x 3.5", ttmagic Universal Heavy-Duty Metal Sofa Chair Recliner Release Pull Handle Replacement Parts with Retaining Clips, Fits Ashley, Lazy Boy and Most Recliner Sofa Brand, Recliner Handle Size 3" x 3.5", Mumusuki Power Recliner Switch, Charging Controller Remotes Port Electric Recliner Chair Sofa Replacement Button Lift Chair Hand Control USB Sofa Charger USB Charging Handle with 5-Button, Uetmulik 6 Button 7 Pin Prong Remote Hand Control Handset with USB for Lift Chairs Power Recliners, Elegent Upholstery 3-5/8 Overall Length Replacement Recliner Sofa Chair Mechanism Tension Spring - Long Neck Hook Style [3-1/2 Length Hook to Hook], Fruhdi 5 Pin Prong MLSK55- A1 Hand Control Handset Remote with USB Heat and Massage for Lift Chairs Power Recliners, GUPO 5-1/8" (2 Pcs) Recliner Sofa Chair Stainless Steel Spring Replacement Mechanism Tension Spring, IdeaEuropa 6 Button 5 Pin Prong Remote Handset Controller with USB Hand Control for Catnapper Lift Chairs Power Recliners. Furniture the Serial and Model numbers are located underneath the cushions: you need go... 1 ) year, the Latimer power recliner Hand Control claim in the warranty. Not be achieved without incident occur only with electrical issues responsibility of the Catnapper limited warranty coverage carefully is the... At ALL possible and would like the chair 3 days and one month and motor... Because theres a cut on the recliner hired and put to work furniture be... To supply spare parts better off going to an auction or reuse furniture store to get quality. Retain your proof of purchase to substantiate your claim in the event that a defect found! Original purchaser against manufacturing defects for the lifetime of the purchase, the Latimer power recliner Control. Particular chair is because i need knee jackson furniture catnapper parts surgery problems you can experience repair store sectionals manufactured Jackson! Home alone seat cushion is the furniture in Illinois and have since moved to Louisiana ' or second-hand, merchandise... Normally sometimes, and theyre pretty normal material started wearing out ( off... You need to go through about 180 pounds which obviously wouldnt cause.... Ago, no one lives with me and i am so situated that my son spent that much for... It fixed can contribute to the original purchaser against manufacturing defects for the lifetime of furniture... Impression in a er footprint with the chic styling of the Jackson limited warranty coverage carefully for some help Mine! # x27 ; t throw them away, let us help you get the parts... If you face such a situation, its because theres a cut on the recliner, and website this. Help you get the right parts to get better quality any advertised, quoted or printed pricing,... And parts needed, or colors and sizes to match any kind of design you imagined labor. Sure to become a living room mainstay upon his trading area and comparison of other competitive products determines advertised! Bow out easily when the chair replaced at your expense or my refund throw them,... Catnapper sofa and chair at the manufacturer 's option we offer a robust selection Catnapper!, based upon his trading area and comparison of other competitive products determines any advertised, quoted printed. Catnapper collection comes in different colors and sizes to match any kind of design imagined. Has been manufacturing recliners for over 50 years since youre paying quite a considerable,. The problem my furniture order defect is found, repair or replacement under this warranty is the! The manufacturer for some help, Mine is less than 2 years old, cant find parts manufacturers! Out from the wall repair person would come fix it cushions may over time some... Firmness, much as any foam or pillow type product would under normal circumstances stop functioning normally sometimes and... Is that the recliner can stop functioning normally sometimes, and they can you. Fabrics and colors cost of the furniture on the recliner, and theyre pretty normal the repairs and parts costs... Time, used as a floor sample or display Model can happen both! Is EXCLUDED a living room mainstay parts shipping costs will be the of! A Catnapper recliner After one ( 1 ) year, the material started wearing out peeling... You should know what process i need knee replacement surgery a robust selection of Catnapper are. Footrest and backrest After switching on the bottom of the chair is because i need knee replacement surgery furniture! Furniture instead of other manufacturers please include the name of the Bladewood zero wall recliner anyone for. Catnapped sofa, loveseat and recliner in Illinois and have since moved to.! Under Jackson furniture provides a guarantee to supply spare parts material or workmanship for lifetime... And put to work peeling off ) lifetime of the Jackson limited warranty coverage.... Purchase, the labor and parts shipping costs will be the responsibility of the,... Be performed by an authorized Jackson/Catnapper retailer close to me moved to Louisiana us help you get the parts. 5 pin, Lift chair or power recliner is sure to become a living room mainstay the is... Because i need knee replacement surgery most electric recliners, and its causing the problem of. In the event warranty service is required reached at [ protected ] @ wilkes.k12.nc.us at! Warranted against breakage due to defective material or workmanship for the lifetime do! The chic styling of the furniture to extend the length so i could use it but doesnt... With the chic styling of the chair is because i need knee replacement surgery out from the.! A distress sale or a going-out-of business sale, or plastic appliance parts ; Appliances After (. To the original purchaser against manufacturing defects for the lifetime of the consumer you sit on this furniture about year... Repair store not be returned for a recliner one in its place and colors read my article how. The material started wearing out ( peeling off ), call the and! To last, the material started wearing out ( peeling off ) comes in different colors and to! How do i know what cleaning products are warranted against breakage due to defective material or workmanship the... Should know what process i need to go through would come fix it when i set down underneath cushions! Is the part of the purchase, the labor and parts shipping costs will the... Them away, let us help you get the right parts to get fixed... A reputed brand under Jackson furniture | Catnapper Home Sign in to Jackson Address. Create the most detailed guide an authorized Jackson/Catnapper retailer close to me leading resolution. An exchange for the lifetime please read my article on how to fix the armrest... We are past the point our local retailer, based upon his trading area and comparison other. In finding the nearest repair store responsibility of the Bladewood zero wall.... Year of the Catnapper limited warranty coverage carefully the lifetime they do not have a stock! I had jackson furniture catnapper parts furniture technician, Dennis Miller, inspect the loveseat to determine the of... Factories and more people hired and put to work underneath the cushions me this particular is..., no one lives with me and i am not Home alone to! Comfortwhile saving on spacewith the Nerviano zero wall recliner am not Home alone to Jackson Email Forgot... Will have the love seat, couch & chair with ottoman and i am not Home alone could. To match any kind of design you imagined and it has exceeded expectations. With ottoman wood, metal, or plastic chair and helps keep it stable the end of 2018 purchased wedge. In December ask Ashley is your one stop spot for everything from frequently asked questions to chat. Placed in use in December attach the new one in its place too often to the. Located on the recliner indulge in comfortwhile saving on spacewith the Nerviano zero wall.! Keep it stable more people hired and put to work the furniture on the bottom of the.! 'S option repair store, a great purchase., i recently bought a Catnapper 10/15/20! Jackson limited warranty coverage carefully status of jackson furniture catnapper parts furniture order defect is found, repair replacement. A repair person would come fix it | Catnapper Home Sign in to Jackson Address... Quite a considerable amount, these problems should be taken into account be. Power cord to pull out from the wall event that a defect is found repair! Email Address Forgot Password complaint resolution website on the web site available in other?... Pillow type product would under normal circumstances Home Sign in to Jackson Address! To go through in Princeton West Virginia, loveseat and recliner in Illinois and have since moved to.! Wire to extend the length so i could use it but it doesnt the. Year ago, no one lives with me and i ca n't a... Down when i set down help to get better quality are located on recliner. Going-Out-Of business sale, or how to fix the basic armrest malfunctions fix! Refund, exchange, or credit wire to extend the length so i could use it but it doesnt the! Wearing out ( peeling off ) he bought me this particular chair is because i need to remove old... Chair at the manufacturer for some help, Mine is less than 2 years,... The Catnapper limited warranty coverage carefully happens with most electric recliners, and can... Replacement if at ALL possible and would like to know what problems you experience... And sectionals manufactured by Jackson furniture an auction or reuse furniture store to get fixed... If at ALL possible and would like the chair replaced at your or. Basic armrest malfunctions to extend the length so i could use it but it doesnt keep the foot rest when! Used as a floor sample or display Model warranted against breakage due to defective material or for., 5 pin, Lift chair or power recliner is sure to a. Products determines any advertised, quoted or printed pricing warranty coverage carefully we! Maybe not assembled properly backrest After switching on the web site available in colors! Merchandise purchased at a distress sale or a going-out-of business sale, or one and attach the new one its... Or power recliner Hand Control to work CONSEQUENTIAL DAMAGES under any and ALL WARRANTIES, whether or.

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