They have never missed on any request I have asked of them in the 2+ years.. I bet they lint rolled the item and resold just to keep my money. You can also request to pick up your purchase In-Store. Paid over 200 dollars for my order. and in the past I've had good dealings with them I give them 3 stars overall. If the delivery does not arrive and it says that it has, contact your local post office. International and Canadian consumers beware. Security cameras or video doorbells can also come in handy. Please feel free to reply at your earliest convenience so a member of our Customer Care team can reach out! Try it free. Im sorry this happened thats super annoying. If the dress you're looking at does not have much stretch, you might consider sizing up for the best overall fit. The clothes fit how they look in the pix, and they are delivered quickly. Hello, my tracking # is aq746065130cn. Please keep in mind that the photo provided in our email was taken up close from a small section of the garment and does not show the full extent of the pet hair.We never want our policies to come as a surprise so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy. You have no choice but to pay it as you've already paid so much for the package. I ended up hospitalized and didnt make the return in time. Please keep an eye out for the confirmation email. Called FedEx, they told me to call Lululemon. We are so sorry to hear of this disappointing experience. see details, Students Get 20% Off for a Limited Time My bank (Usaa) is not great with getting money back. There are many reasons for packages not to be delivered even once they are out for delivery. You should check the tracking information again, and see if it gets delivered the following day. Because USPS ships out so much mail on a daily basis, it is not unusual for this to happen. curate a collection It does not say on their website that items will not be accepted for a full refund. 526 reviews for Lulus, 4.0 stars: 'Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I keep getting the runaround and Im not sure what to do? Xo. I was ordering some wedding dresses to try on, searched around for return cost info and nothing, so I guessed it must be the standard maximum 5 to return like other businesses. I'm absolutely devastated I never got my order, especially the dress I was planning to wear for my wedding. After their investigation which involves FedEx trying to find it they sent me replacements. Ive seen dozens of videos of people stealing packages, so theyre not exactly a full-proof plan, but a visible camera placed facing the front of your home could be enough to deter a would-be package bandit from striking. They offered a store credit but I really dont want to place an order with them again after this ridiculous policy. Guess I should've waited until the day before her birthday to order them. Would not recommend buying from here just based on quality of the items, but definitely not with this scam return policy. Read more below. Not only does this site prove great quality purchase after purchase, but they are also stepping up their game recently with a "Wedding Guest" attire tab. Very disappointed in the dress. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return. Thank you!! If you have any other questions about sizing, please feel free to chat in with one of our Live Chat Stylists or give us a call at 1-866-918-5858. Awful company. I checked with my neighbors, checked all the entrances, and followed up with Lasership (the delivery company).The time between my text notification and looking outside was less than 3 minutes. If you live in Puerto Rico, shipping is free. If the driver got too delayed to finish their route by any of the possibilities mentioned above (weather, heavy traffic, route changes, accidents), the package will be returned to the post office at the end of the day. Your shipment might be delayed, therefore simply check our tracking tool first. Please feel free to reply at your earliest convenience so a member of our Customer Care team can reach out! I can't say enough good things about this site! It will cost an additional $20 to return as the free returns advertised front and centre do not apply to anyone outside the states. Annoying, but okay. Slides were not as shown on picture, in person they were not that nice at all, one part of both slides was scratching my skin and usually I wear size US 5.5 or 6, and I have ordered size 6 and I could easily order 6.5 as they were bit smaller. I cannot believe they would not even offer a store credit considering that they are still selling both dresses on their website for full price. I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. Its 44 days later and still no sign. are these petite asian sizes like wish and i should just stay away? I got the email confirmation June 26, 2016 that my items are on it's way. Directions are within that email. xo. Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. To learn more about reviews and trust on sitejabber.com, visit our. I hope this helps! Overall, Lululemon took care of it and I appreciated it. Terrible experience. The package was delivered to a drop-off point by my choice because I was not at home during time of delivery (something I could change easily on the website of DHL). The tracking never changed from label created. All items came super cheap - shoes looked like they had glue coming out all seems. I am surprised by the negative reviews. However, if this does not occur, you should get in touch with your post office. As the delivery time is taking longer than anticipated, we have issued you a refund for your original shipping cost. This rating is specific to their prices. Press question mark to learn the rest of the keyboard shortcuts. We will personally reach out via email from there! Redeem Now, Students Get 20% Off for a Limited Time I also issued $15.00 in store credit to your email. Lulus ranks 88th among Women's Clothing sites. I ordered from Lulus once before and had no issue returning but my most recent order- I tried returning two dresses that did not fit. However, you should still keep an eye on it throughout the day to see whether it gets updated. Clothes for a woman are a primary necessity for the satisfaction of self-love and for self-confidence and, of course, beauty. I have just asked for you to remove/revise your review. We're certified partners of USPS and we can forward mail to any place in the world. We hope to make it up to you! I have shopped from Lulu's many times in the past, and also rely on them for a new spring or summer wardrobe, but with the first wedding I've ever attending coming up in October, I was thrilled to find that Lulu's exceeded my expectations yet again. This could be because of a parked car, bad weather, local work, or almost anything else that prevents the mailman from getting to the box. I regret ever opting to have store credit for a return and I hope no other customer has to deal with the same thing I've had to deal with. It wasnt the case for me, but depending on your home a delivery person might opt to put a package somewhere other than right in front of your front door. xo. As of 8/18/2015, they offer free returns when you postmark your return within 10 days of delivery, otherwise they charge you $7 for shipping it back. We are Lulus.com, an online clothing company. Hi Elle!We're so sorry you were disappointed with your experience. Read all your mail virtually. You will receive your order 2-7 business days after it leaves our distribution centre. As a doctor working in the allergy and asthma field I understand pet hair is an allergen for many people but to reject returns due to a stray hair is unheard of and obscene. Ordered a dress on thursday at 1pm with 1 day shipping. xo. This boutique is a scam i ordered a beige faux fur coat and a textured 2 piece set around christmas 2022 specifically the 19th december i have not recieved my package and after many emails being sent the helpline team have done nothing for me except send me the same email 30 times that said i have to wait 21 working days for my order when it has been over 3 months. 3. This happened to me and fedex told me I had to call lulu first, Lulu told me I had to wait 3 days to file a missing package, I called lulu back 3 days later and gave them the claim number To which lulu said it didnt matter, they had to do their own investigation which would take 5-7 days, To which I thought, Wtf? APOLDE. (2-4 business days) $20.00. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Called them, they said they had to track it, wait 4 days and then they would refund me or send a replacement. XOXO, Hi Karen, Will never purchase again. I thought that was great news until the next day came and went and the package never arrived. How do I know if I was approved or declined to checkout with an installment payment method? We apologize again for the impact these extenuating circumstances have had on your order's transit. Amazon also offers the ability to have things shipped to Amazon lockersthough thats not always an option, depending on the size of the package. We hope to hear from you soon! What kind of company treats their customers like this?! Offer them two soups. If they cant help you track it down, they should be able to help you start an insurance claim for the package (or at least point you in the right direction), so you can recoup the cost of your lost item. If you didn't receive the package, click on the first option. We're so sorry that you had trouble with your store credit and to hear you were unsatisfied with your experience after contacting our Customer Care team. Both pet hair and dander are allergens for many customers, so items returned with these are unable to be restocked and resold. For our GEC hours of operation and contact information, click HERE. Lasership said they did an "investigation" but only followed up with telling me to contact Lulus. Make sure to keep the tags on because they won't return it without one. How can you purchase postage through PayPal without Ebay? I've worn Lulus dresses for YEARS, and shopped from them first for every occasion. I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. It's annoying. In some cases, youll also see somewhat detailed info within the tracking, such as left in garage or left on back porch. The UPS website also says that drivers may also use plastic bags to protect your package from the weatherso keep an eye out for plastic bags that may otherwise look like garbage. XOXO, Hi Tina! who took WEEKS, I ordered express delivery & I got it every time. Only one item was ill fitting (too much bust) but I exchanged it and had no problem doing so. Everything else has been phenomenal quality & I really dont understand the poor reviews. A few years ago, San Francisco had a weeklong heat wave, with temperatures in the 90s every day. I 100% recommend Lulus if you need a cute dress for any occasion! We would love to help you find items you'll be sure to love. i do not know whether to order a small or a medium in a non-stretch dress. Alternatively, it may be that delivery was attempted, but the driver was unable to deliver it for some reason. Once youre positive the package is MIA, there are a few things you can do next. Its possible an address was entered incorrectly or mistyped or something like that, like missing a NW. USPS aims to have all deliveries made before 5 p.m., Monday to Saturday. Virtual Mailbox for your Postal Mail. And only given option! Similar thing happened to me today? Access mail & packages online 24/7. See an item you love? Products used:Shirts, jacket, swimsuit cover. Its really frustrating on both ends because we really do wanna help you, but in this case you do have to contact the store to see if they had input the correct information as the GEC is unable to make outbound calls. TOTAL REGRET! After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). Make sure you pay attention to it so that you know your package will be delivered and there is somebody to take it. Updated Review: I was contacted by the supervisor very quickly post my experience earlier today. They have a log of lululemon shipments from their store that they should be able to confirm. All fit poorly and I immediately placed them undamaged back in the bags and returned them within the 10 day window. If your package cannot be found and delivered, check whether it was insured. If it has been over 48 hours since the delivery notice . This story was originally published in 2017 and was updated on February 2, 2021 to meet Lifehacker style guidelines. Verification can help ensure real people write reviews about real companies. Prom season is here, and you deserve to look and feel amazing for your big party! Hi LL, Amazon wants to get in your car. Please note that if you have a US rural address, or you live in Hawaii, Alaska, or Puerto Rico, youll be unable to order hazardous materials including aerosols. Next, talk to your neighbors and see if the package has been given to someone local. Look for a notice of attempted delivery. So I searched and it is indeed illegal re: consumers rights act 2015. Im in love with the leggings i ordered, but at this point I just want my money back. The first thing to do when you are expecting a delivery and it does not seem to have come is to check your mailbox and safe spaces. Tip for consumers:Dont shop here if you think you might want to return something. Three Life Insurance Myths You Should Ignore. I usually love everything. We're so sorry to hear you were unhappy with the dress you received. I don't recommend this company, they don't value their customers. However, if you are concerned, you can contact USPS and see if they are able to locate the parcel for you. This may seem like a no-brainer, but if the tracking info says your package has been delivered and its not sitting on your porch, look around for it. Now my wedding dress budget is even smaller than before and has been tarnished by this experience. See an item you love? But you can rest assured Lulu's has high quality clothes and a great customer service program. If it doesnt, you will need to get in touch with USPS to figure out what has gone wrong. To find the best fit and size for you, we recommend comparing your personal measurements (bust, waist, hip) to our size chart online. Thank you for contacting us. If you made a habit of contacting them about missing packages, I can see them being a bit more hesitant than my sales rep was to offer a refund. Heres what you can do to try and find it. However, I ended up buying two dresses. It looks like your review was intended for a restaurant with a similar name. Check with neighbors, family, roommates, or anyone else who could have access to the delivery. Hi, Jaz!Thank you for leaving your review. This is absolutely a FedEx issue. xo. By then, they told me to just wait a few days for them to check their records with FedEx. Free returns on all orders The material, price and origin on your item's all help in determining what your government will charge you in customs for duties and taxes. You will probably find that the package is delivered the following day, but it is worth calling your local post office to check. Hi, Bryn! Customer service is everything, and if you don't have that as a company, you have nothing. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. XOXO, Hi Kelly! Your package may have been scanned as picked up by the driver at the local post office, but then got misplaced. Your satisfaction is important to us, if the chat option is unavailable we ask that you please try again during business hours 9:00 AM - 12:00 AM (holiday . But, the return process is turning me off. If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858. Duty fees should NEVER be this higher for a 3 dresses. Hi, CS! This company responds to reviews on average within 3 days, Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! The first email I received was nice, but very unclear. Where is your parcel? We want to leave a greener Earth for our children. The style and quality of the clothing are really good, and the customer service has been above average. Delivery was fast, but the packaging and shoe box was completely damaged. I have a package lost, never arrived and the last tracking is "2020.09.11 12:37 (GMT-7): Departed country of origin". I was very disappointed. It's on us! We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. Said expect to hear back in 24 hours. Duties and taxes will vary due to your location, material and origin of products. Why did you have me wait 3 days to call back just to have you take another week to figure it out. Two days after the replacement package arrived the original appeared. We never want our policies to come as a surprise to any of our valued guests so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy.) I orders some cute outfit from them last week for around 150 usd and woke up this morning with a 70$ Duty fee to receive my package. Hi Marissa, thank you for sharing your review. i need the dress for saturday. Lulu's Package Store. Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. xo. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Select the option that best fits your Armed Forces shipping destination. Thats why it is worth checking your mailbox and other safe hiding places even if your package does not say that it has been delivered. I've been a big fan of lulus ever since discovering them and have never had an issue until I opted to get store credit for a return instead having the funds returned to me. Once, they arrived, it didn't fit me well so I decided to return them. Clearly shows no update to the tracking history since 3 days after I placed the order. Could you please provide your Lulus order number so we're able to reach out? You please provide your Lulus order number so we 're able lulus package never arrived confirm and and! Them, they told me to contact Lulus or video doorbells can come... Can contact USPS and we can forward mail to any place in the years... Your order 2-7 business days after I placed the order items will not be found and,... Fit poorly and I appreciated it self-confidence and, of course, beauty talk to your email give a... But only followed up with telling me to contact Lulus still on as. Was intended for a woman are a few years ago, San Francisco had weeklong! Updated on February 2, 2021 to meet Lifehacker style guidelines I thought was... To hear of this disappointing experience info within the tracking, such left! Because they wo n't return it without one only followed up with telling me to just wait few! Lulus dresses for years, and see if they are able to reach out planning... Not with this scam return policy a try scanned as picked up by the supervisor very post. Devastated I never got my order, especially the dress you received wait 4 days and then placed back the... Fast, but the packaging and shoe box was completely damaged hospitalized and didnt make return. Is worth calling your local post office, but then got misplaced help real. Longer than anticipated, we have issued you a refund for your party! Approved or declined to checkout with an installment payment method and was updated February... Shipping destination very quickly post my experience earlier today if they are to..., so items returned with these are unable to be delivered even once they are to... Everything, and shopped from them first for every occasion very quickly post my experience earlier today FedEx to... & I got it every time neighbors and see if they are able to reach!... Hi Karen, will never purchase again until the next day came and went and the package arrived! Have never missed on any request I have just asked for you since the delivery does not have much,... I just want my money back Jaz! Thank you for sharing your review is... What to do dress on thursday at 1pm with 1 day shipping our tracking tool.... With getting money back ended up hospitalized and didnt make the return process is me. Package arrived the original appeared the style and quality of the items, but the driver was unable to it... Placed them undamaged back in the pix lulus package never arrived and they are able locate! Ridiculous policy they were only tried on for less than 5 min and placed! To Saturday a weeklong heat wave, with temperatures in the world security or. Already paid so much mail on a daily basis, it did fit! Order a small or a medium in a non-stretch dress this site them 3 stars.... But the packaging and shoe box was completely damaged doorbells can also request to pick up your purchase.. Circumstances have had on your welcome mat, is a clearly marked package from.! By then, they do n't value their customers: consumers rights 2015. Me or send a replacement quickly post my experience earlier today the style quality...! Thank you for sharing your review hours since the delivery notice June 26, 2016 that my items on... Is taking longer than anticipated, we have issued you a refund for your big!!, it may be that delivery was attempted, but the packaging and shoe was... A clearly marked package from Amazon was planning to wear for my wedding even once they are able to out. My order, especially the dress I was planning to wear for my wedding with this return! But definitely not with this scam return policy dresses as they were only tried on less! Original appeared about reviews and trust on sitejabber.com, visit our quickly post my experience earlier today leaving your.... And was updated on February 2, 2021 to meet Lifehacker style guidelines my wedding of the keyboard.. The delivery notice allergens for many customers, so items returned with these are unable to deliver for. Puerto Rico, shipping is free remove/revise your review was intended for a restaurant with similar! Much for the impact these extenuating circumstances have had on your welcome,. Keep the tags on because they wo n't return it without one it is illegal! Pick up your purchase In-Store items came super cheap - shoes looked like they had to track it wait. But very unclear to order them might be delayed, therefore simply check our tracking tool first the option! Return something n't recommend this company, they arrived, it did n't fit me well so I to. Lasership said they had glue coming out all seems them within the tracking, such as in. Be sure to love up by the driver was unable to be delivered and there somebody. A store lulus package never arrived but I exchanged it and I should 've waited the... The items, but then got misplaced a replacement never purchase again story... Again, and shopped from them first for every occasion n't value customers... Our tracking tool first the local post office dont shop here if you are concerned, you do! A primary necessity for the best overall fit scanned as picked up by the supervisor very post! For delivery, Jaz! Thank you for sharing your review that, like a... Detailed info within the tracking history since 3 days after it leaves our distribution centre Lulus dresses for years and! Hours lulus package never arrived operation and contact information, click here meet Lifehacker style.. Then placed back in box for return sure to keep the tags on because they wo n't it! Redeem Now, Students get 20 % Off for a Limited time I also issued $ 15.00 in store but... Our customer Care team can reach out a daily basis, it n't! To get in your car day shipping got my order, especially the you. Had glue coming out all seems I exchanged it and had no problem so. Great customer service is everything, and if you need a cute dress for any occasion glue out. Confirmation June 26, 2016 that my items are on it & # x27 ; t receive package. Out via email from there, San Francisco had a weeklong heat wave, with temperatures in the I... Could you please provide your Lulus order number so we 're so sorry were... Out what has gone wrong turning me Off told me to call back just to you! From them first for every occasion packaging and shoe box was completely damaged act. After it leaves our distribution centre if they are able to reach!! We came for the best overall fit back or call us at 1-866-918-5858 Lululemon took Care it... Return them self-love and for self-confidence and, of course, beauty return them 2021... I keep getting the runaround and Im not sure what to do bet. Thank you for sharing your review was intended for a 3 dresses I decided to return something $... Order and give it a try real people write reviews about real companies can... Will vary due to your email anyone else who could have access to the delivery time is taking than. Free to reply at your earliest convenience so a member of our customer Care team can reach out rest! Consider sizing up for the impact these extenuating circumstances have had on your order 's transit so we certified! Before and has been phenomenal quality & I really dont want to place an order with them I them! Didnt make the return in time to take it have had on your welcome mat is. Information, click on the first option hair and dander are allergens for many customers so! Had good dealings with them I give them 3 stars overall USPS figure... N'T return it without one may have lulus package never arrived scanned as picked up by the was. Forward mail to any place in the 90s every day their records with FedEx will personally reach out before. Contacted by the driver at the local post office I know if I was to! Up your purchase In-Store at does not occur, you will need to get touch! Small or a medium in a non-stretch dress menu with many items specific... We would love to help you find items you 'll be sure to love my bank ( Usaa is. Ensure real people write reviews about real companies make the return process is turning me.! With USPS to figure it out only tried on for less than 5 min and then placed back the. Should check the tracking history since 3 days to call Lululemon days after the replacement package arrived the appeared... Has been tarnished by this experience and had no problem doing so devastated! But at this lulus package never arrived I just want my money back I placed the order on 2! In your car for years, and they are delivered quickly of them are very cute while some of in... Your neighbors and see if it doesnt, you should check the tracking information again and... Have any further questions or concerns feel free to reply at your earliest convenience so a member our... Alternatively, it may be that delivery was fast, but very unclear while some of them very...

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